Aspire TC-1760 dual monitor setup? 24" LG E2360vt led monitor and 43" Hisense R6 series # 43R6109 4k

a_west_wood
a_west_wood Member Posts: 17 Troubleshooter

Hello. I'm having difficulty connecting Both a 24" LG E2360vt led monitor and 43" Hisense R6 series think its model# 43R6109 4k tv.

Both are connected to and to the computer by HDMI. the LG is HDMI 1 and set at default, Hisense hdmi 2 on the back of the computer. I'm accessing the display settings by right clicking on the desktop and going to “Display”

The LG functions normally. But no matter what settings I use the Hisense won't show up. I've tried different HDMI ports on the tv and it's the same result, just keeps asking “Is the connection on?” or something like that and just shows a blank screen. The computer recognizes the Hisense is hooked up to it and pulls its information and model #, but it will not display anything. I've tried changing refresh rates on hdmi port 2 to be 30, 60hz, no change. Changed resolutions of both monitors to be 1920x1080p, same blank screen.
Are there updated drivers for the Intel onboard video? where would I find these? Does one hdmi port have priority over the other? should I put the Hisense on HDMI 1?

I would ideally like to have the LG as default monitor and the Hisense as an extended desktop in 4k but would also like to switch to mirroring the desktops in 1080p. Is this possible or do I need to install a discrete GPU?

[Edited the topic title to include the topic issue.]

Answers

  • Larryodie
    Larryodie Member Posts: 1,895 Community Aficionado WiFi Icon

    I'm wondering if you've checked the Hisense HDMI with a DVD, Roku, another computer etc ?

  • billsey
    billsey ACE Posts: 36,009 Trailblazer

    HDMI 1 is HDMI 2.0, HDMI 2 is HDMI 1.4. Perhaps that is the issue, try swapping the monitors to the other port. It doesn't matter which port they are connected to in terms of the default in Windows, that's something you can choose in Display Settings.

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  • a_west_wood
    a_west_wood Member Posts: 17 Troubleshooter
    edited April 23

    just wanted to update… 2 years later 🙄
    Both hdmi ports are working now. The problem was the hdmi cable going to the Hisense was run in-wall and for some reason went bad. I bypassed it with another hdmi cable from the back of the computer to the Hisense and its been working flawlessly. I wonder though if the in-wall cable was only hdmi 1.4. Hard to say, as I know the cables were purchased during covid so I would assume they're >1.4 specs

    Thank you both for your help

  • billsey
    billsey ACE Posts: 36,009 Trailblazer

    Often cables run inside walls end up with something like a staple or nail poking through them, so maybe something like that was affecting yours.

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