Predator PH315-53 does not recognize external SSD, crashes.

Taz123
Taz123 Member Posts: 4 New User

I have an external SSD (USB) that works fine on other laptops (formatted exFAT) but not with my PH315-53. It doesn't come up in file explorer, but I can see it in the device task box, when I try to eject it, laptop goes into a loop and won't even restart. I must do a hard shutdown by pressing and holding the off button. How do I fix this issue?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,747 Trailblazer
    edited February 2023

    There are allot of reasons why your PH315-53 OS doesn't recognize this USB eFAT32 formatted drive, it could be Faulty or incompatible USB port, Power management settings, Faulty USB device driver or Outdated USB controller drivers but its probably a Faulty USB device, see this guide here on how to diagnose and fix your problem as this USB should work in your laptop with an eFAT32 format as its not different to a FAT32 format USB.

  • Taz123
    Taz123 Member Posts: 4 New User

    The SSD works with 2 other laptops, 1 running windows 10 and another Win 11. So the SSD device is fine, it just doesn't work with the predator. Actually, this is the 2nd SSD that I received, I returned the first one to Amazon because I thought the SSD was faulty, but it turns out that the predator laptop has an issue.

    The SSD shows up in Device Manager with a warning sign, but it doesn't show in Disk Manager. I have another External hard drive that works in the predator, so all the USB ports are working.

  • Taz123
    Taz123 Member Posts: 4 New User

    There is an issue with the Predator Helios 300 and SSDs.

  • Hello! SSD is showing up in disk management and what is the error that shows up in device manager?

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  • Taz123
    Taz123 Member Posts: 4 New User

    SSD is NOT showing up in disk manager. It's showing up in device manager with error, device not migrated.

  • What is the error code that appears?anager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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