Triton 500 PT515-52 Overheated and shut off. Still warm to the touch. Unsure what to do.

DaChinesePanda
DaChinesePanda Member Posts: 2 New User

I’ve had this laptop for around 2 years and it has never overheated to the point where it shut off. Today it shut off and could not be booted or turned on. 3 hours after laptop was shut off the keyboard and bottom of the case was still considerably warm. Tried most methods but is unsure if it is even working. When pressing power button, battery indicator turns on for a second and switches off immediately. While plugged in amber color is shown even after a few hours of being plugged in. Was working fine yesterday. Tried to reset battery. Did order stuff to repaste but not sure if it will even turn on it has been 5 hours.

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    >>>it has never overheated to the point where it shut off>>>

    >>>While plugged in amber color is shown even after a few hours of being plugged in.>>>

    Has it ever overheated to the point of blue screening or freezing or FPS drop? Wait until the battery charge LED turns steady blue before trying to turn it on again. This may take up to 24 hrs if the battery discharged below the 5% critical level and it's still recoverable.

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,064 Trailblazer
    edited February 2023

    First check if your fans are making any noise on high speed or if they are working properly and their bearings are not faulty, then turn the laptop off from the power keyboard key, disassemble the back of the laptop and take the main battery out, the bios battery out and shorten the +&- mobo pins of the bios battery, take the ram and SSD M.2 drive out, leave all components disconnected for at least 30min and when you reconnect everything, make sure that the ram modules are swapped from their slots e.g. put ram module from slot #1 into slot #2 and vice versa, as this will do a hard reset of your laptops Super IO chip, bios chip and will diagnose if your ram is faulty also,

    make sure that before you do all the above, you have ordered and have new paste and thermal pads, and take the thermal module out and clean the thermal module and cpu/gpu of all the old paste and take the old pads out and replace the cou/gpu paste with a high grade paste and replace the pads with either the K5 liquid paste pads solution or a cpu/gpu pads from Thermal Grizzly as they make a great high quality thermal paste and pads product for high end PCs, don't use Liquid Metal cpu/gpu Solutions. Try all that and see if that will solve your temp problems

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    >>>it has never overheated to the point where it shut off>>>

    >>>While plugged in amber color is shown even after a few hours of being plugged in.>>>

    Has it ever overheated to the point of blue screening or freezing or FPS drop? Wait until the battery charge LED turns steady blue before trying to turn it on again. This may take up to 24 hrs if the battery discharged below the 5% critical level and it's still recoverable.

    Jack E/NJ

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder

    CPU/GPU don't take long to cool down and allow usage, especially since thermal shut down initiates when the threshold is reached and not further.


    It sounds more like a battery issue than a typical thermal shut down.

    Have you inspected the battery to see if it's swelling?

    - Hotel Hero
  • DaChinesePanda
    DaChinesePanda Member Posts: 2 New User

    The laptop was somehow still on even after it shut off on its on. Figured out how to power it off till i got the tools necessary to repaste. CPU still hits around thermal throttling range (90C) may repaste in future. Anyone know what thermal pads i should use what mm? Thermal paste is fine GPU used to hit 86 now it hits 70. Overall fixed some issues CPU throttles like crazy even after undervolting so I'm still not getting that great of a performance.

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    The blue heat exchangers around the fan compartments suggest that the thermal module tubes to the CPU/GPU heat sinks are filled with liquid coolant. Not air cooled. The CPU's tubes might have developed a coolant leak if re-pasting failed to bring the CPU temps down. Themal pads were not used according to specs, Google search the heatsink module part number 24.Q6WN1.001 if it needs to be replaced.

    Jack E/NJ