help, acer predator Triton500se PT516-51s-73LB usb c not charging

sahardor10
sahardor10 Member Posts: 8

Tinkerer

edited February 2023 in Predator Laptops

i just got my new laptop Acer Predator Triton 500 SE PT516-51s-73LB and from what im told you can charge the laptop with a regular usb c charger and it just wont work, what do i do ??

[Edited the thread to add model name to the title]

Answers

  • Hi @sahardor10 Use the device's power adapter


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  • sahardor10
    sahardor10 Member Posts: 8

    Tinkerer

    yes mate i know you can charge with the device power adapter, but i know you can also charge with the usb type c connector

    and the type c charging not working

  • OK, Your computer has 2 USB 3.2 Gen 2 Type-A and 2 USB 3.2 Gen 2 Type-C ports, have you tried both?


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  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,883 Trailblazer
    edited February 2023

    Okay, so I don't know the cause, I imagine you also tried other USB-C cables.

    Contact Acer support or wait for more answers, I'm sorry I couldn't help you.

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  • sahardor10
    sahardor10 Member Posts: 8

    Tinkerer

    Yes man I've tried both of the type c connectors still not charging with a type c charger

  • sahardor10
    sahardor10 Member Posts: 8

    Tinkerer

    yes ive tried a few usb cable with diffrent bricks and still nothing

    ty for trying to help anyway man,

    do you have maybe a lik for acer support?

  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon
  • Enable thunderbolt in bios and then check if charging works:


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  • Reboot the computer again and try again.

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  • Can you send a photo of the charger and inform the model?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • sahardor10
    sahardor10 Member Posts: 8

    Tinkerer

    Ive tried this 4 and still the laptop not getting charge just nothing

  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon
    edited February 2023

    You need a charger with output 20 V 3,25 A. Otherwise, it does not work. None of the chargers shown meet the requirements.

  • Exactly. The adapters he reported do not have the voltage, current and power needed to charge the laptop:

    Support power delivery: 20V, 65W(3.25A)~20V, 100W(5A)

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  • sahardor10
    sahardor10 Member Posts: 8

    Tinkerer

    • yeah but DC-in port 20 V; 65 W is the regular charger
    • and USB charging 5 V; 3 A as i can see the third picture i posted this charge does support it isnt it ?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited February 2023

    You are confused. The usb c port provides up to 3A and 5V to charge devices such as a cell phone for example, when the computer is off. What you want is to use a power adapter to charge the notebook battery.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • sahardor10
    sahardor10 Member Posts: 8

    Tinkerer

    ok i see , its a bit confusing since i don't have any knowledge on this,

    do you have any example of a type c charger that will do the job to charge the laptop?

    and thank you all for the help

  • There are several compatible adapters! Example: TANK POWER 4.0 65W - GSHIELD

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • A docking station may also be able to charge the notebook.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)