CP713 internal mic is only recording static Is this a hardware issue?

w15
w15 Member Posts: 2 New User
edited February 2023 in Chromebooks

I have a CP713. The internal mic is only recording static. The audio recording is fine when I use the mic on Bluetooth headphones. Is this a hardware issue?

[Edited the thread to add model name to the title and issue detail]

Answers

  • Hi @w15 Could be, try the control panel troubleshooter first:

    control panel - troubleshooting - hardware and sound - audio recording

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  • w15
    w15 Member Posts: 2 New User

    @Alejandro_AC, I think you are thinking of a Windows computer. This is a Chromebook.

  • True, I apologize, wait for more answers.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)