Quality control issues with Spin 714?

ehclem said:

Just bought a Spin 714 as an "upgrade" to my Spin 713.  Either I have a lemon or it is very much not that.

Right out of the gate, the trackpad feels super sloppy.  You just touch it and there's this noticeable give to it ,and it makes an annoying sound.  The only review so far on the Best Buy site confirms this.  I was just hoping that person got a lemon.  Even the tracking of the cursor with my finger movements feels somewhat off.  This in comparison to the 713, which has a really nice feeling solid trackpad.

On top of that, the screen on the 714 is noticeably not as nice.  I might go as far as saying it's kind of garbage-y.  I was rocking a Toshiba Chromebook 2 up until a couple months ago, and the screen feels very similar to that.  The 713 next to me looks so crisp, while on the 714 everything looks somewhat muddled.  The settings on my 714 are at default 1536x960.  The settings on my 713 are at default 1410x940.  Just looking at my gmail homepage, the profile picture of my google account, while very small, looks so crisp and nice on my 713 and then I look at the exact same image on my 714 and it's a blurry mess with no defined lines.  The icons in the tabs at the top of my screen are really crisp and defined on my 713 whereas on the 714, again, noisy mess.  On top of that, I have both devices' brightness all the way up and the 713 feels brighter and the colors are much more vibrant.

The speakers being under the 713 have really annoyed me since I got it but I just did a comparison between the two and the 713 with the underside speakers sounds way better.

This is just having it on for the first 30 minutes.  I haven't explored much else yet.  I also have to say I'm not super tech savvy, but the minute I turned it on, I got out the old 713 because I felt something was off.

Has anyone else noticed any of this or do I have a lemon?  I called Tech support and they said they'd have someone call me back tomorrow.

So, I was just like you and thought that the singular review on Best Buy was just a lemon. So I went ahead and exchanged my 713 for this 714 Model at Best Buy. When It came in, I noticed all of the things that you and the review pointed out and more. There were also major performance issues with the device. Sometimes after I would open  a few apps and close them, the computer began to spaz out. It would re-open those apps on its own.Also, sometimes the computer would throw itself into tablet mode (even without flipping the screen all the way back) which would randomly render my keyboard and trackpad useless. And to re-itereate, the screen is definitely a downgrade from the Spin 713. That's one of the first things that you notice. This device also gets very warm easily. Not sure what that is about. Finally, there was always some crackling noise emanating from the speakers no matter the volume level you were listening to at the time. Also, there is a little bit more flex to the chassy of the device than the spin 713.
The biggest deal breaker for me was this: there is a three finger gesture that you can use in chrome that will pull up all of your current open applications. Usually the transition into this display is smooth. For some reason, on this 12th gen i5 processor, when I performed this gesture the screen would animate into the recent apps page. However, while it was doing such, you could see major pixelation on the other open apps. I had never seen that before on a Chromebook of this caliber. Even my Samsung Chromebook Plus has never done that! 

With all of these things in mind, I thought that I could wait for a simple update to fix these things. I really wanted to have a pleasurable experience with it. It looked great on paper, upon first unboxing it looked fantastic. It's just that, the total experience didn't deliver. So, I took it back to best buy and ordered me another Spin 713 model (because they already sold  the one I brought back, that quickly.) If Acer can find a way to fix these issues, I will gladly purchase the 714 model again. Until then though, I am quite happy with the Spin 713 2021 model. I still consider it to be the best Chromebook on the market right now.