Problem with monitors during connection to dock station DELL WD15 in Nitro AN515-57.

zyml0q
zyml0q Member Posts: 6 New User
in Monitors

Hello guys,

I have problem with dock station DELL WD15 in my Nitro AN515-57. Externall monitors and baterry loading not working, what can i do? I installed drivers for dock station and thunderbolt. Interesting is this that mouse/keyboard which are connected to dock station and next with computer work properrly. I enabled USB/TBT wake from S4 support in BIOS but it anyway not working.... This dock station working good with another laptop.

Please help me.

Best Answer

  • billsey
    billsey ACE Posts: 34,239 Trailblazer
    Answer ✓

    So it looks like the WD15 requires DP Alt Mode over USB-C in order to use the video outputs. Here's the line in their user manual:

    Before using the docking station, ensure that your laptop or PC has a DisplayPort over USB Type-C or Thunderbolt port.

    And here's the spec on your USB-C port:

    image.png

    So no DP Alt Mode. You need a different dock. Any of the USB 3.0 docks that support video will work, as well as any USB-C that don't require Alt Mode.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,324 Trailblazer

    is there a lightning bolt symbol next to the usb c port?

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  • zyml0q
    zyml0q Member Posts: 6 New User
    image.png

    No there is no lightning, there is first symbol like in the instruction.

    image.png

    What does it mean? Is there any opportunity to connect my notebook with dock station?

    Thank you in advance!

  • billsey
    billsey ACE Posts: 34,239 Trailblazer

    It means your port is USB-C but not Thunderbolt. It shouldn't make any difference with the WD15, since that is a USB device, not a TBT device. Installing TBT drivers shouldn't have done anything either, since they wouldn't actually be used. You do have to have the video drivers for the dock installed though. With Device Manager opened and the Display Adapters section expanded do you have devices show up when plugging the dock in? If not, do you have unknown devices show up elsewhere?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • zyml0q
    zyml0q Member Posts: 6 New User

    Hello, thanks for your answer.

    I installed drivers from dell site: https://www.dell.com/support/home/en-us/product-support/product/dell-dock-wd15/drivers problem is that there are only audio and ethernet drivers.

    After conected dock station in device menager there is not new devices in "Display Adapters".

    I have new devices in:

    Network Adapters,

    Sound Wideo and Game Controlers

    image.png

    Human Interface Devices

    image.png


    What do you think about it? Do you have knowledge which video driver for dock station should i install?

    I don't know if it is important but i have windows 11.

    Thank you in advance!

  • billsey
    billsey ACE Posts: 34,239 Trailblazer
    Answer ✓

    So it looks like the WD15 requires DP Alt Mode over USB-C in order to use the video outputs. Here's the line in their user manual:

    Before using the docking station, ensure that your laptop or PC has a DisplayPort over USB Type-C or Thunderbolt port.

    And here's the spec on your USB-C port:

    image.png

    So no DP Alt Mode. You need a different dock. Any of the USB 3.0 docks that support video will work, as well as any USB-C that don't require Alt Mode.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • zyml0q
    zyml0q Member Posts: 6 New User

    Thank you!

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