Acer nitro 5 an515-46 coolers not stopping in sleep mode

habl
habl Member Posts: 20 Troubleshooter
edited January 2023 in Nitro Gaming

Hello, I have this laptop and Windows 11 Pro. After a clean install of Windows, I installed the chipset drivers first, rebooted, then the AMD video drivers, rebooted, and then the Nvidia drivers.

And when going to sleep, the CPU and video coolers keep spinning!

For the experiment, I installed Yubuntu 22.10 - there, when going to sleep, the coolers stop.

powercfg -a displays normal information, I want to find out if this is a problem with drivers, BIOS or settings?


Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Answer ✓

    I would also update the drivers to the latest versions. Now, when the computer suspends or hibernates, do you leave any devices connected to the usb ports?

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  • habl
    habl Member Posts: 20 Troubleshooter
    Answer ✓

    Yes, I can confirm that I can manually control both coolers correctly in the NitroSense app. I also have other applications installed and I even successfully use partial battery charging in AcerCareCenter.

    Bingo! I disconnected all USB devices from the laptop and empirically found out that the problematic device that does not allow coolers to stop is the USB-COM interface CH340 of my ESP8266 board. It is strange that updating the driver of this device to the latest version does not lead to positive changes. Thanks for the help!

    Now I'm wondering if setting the option "don't let this device wake up the computer" on the USB hub where the CH340 is hosted will keep it connected and keep the coolers stopped at the same time?

Answers

  • JackE
    JackE ACE Posts: 44,904 Trailblazer

    >>>Hello, I have this laptop and Windows 11 Pro. After a clean install of Windows>>>

    >>>For the experiment, I installed Yubuntu 22.10 - there, when going to sleep, the coolers stop.>>>

    >>>I want to find out if this is a problem with drivers, BIOS or settings?>>>


    Your Linux experiment suggests the WinPro drivers are the issue. First try installing the Jan updates of AcerCareCenter, QuickAccess & NitroSense apps at this link to see if you can regain control of the fans in sleep mode particularly with fan options in the NitroSense app

    https://www.acer.com/us-en/support?search=AN515-46&filter=global_download&suggest=an515-46;0

    Jack E/NJ

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Answer ✓

    I would also update the drivers to the latest versions. Now, when the computer suspends or hibernates, do you leave any devices connected to the usb ports?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • habl
    habl Member Posts: 20 Troubleshooter
    Answer ✓

    Yes, I can confirm that I can manually control both coolers correctly in the NitroSense app. I also have other applications installed and I even successfully use partial battery charging in AcerCareCenter.

    Bingo! I disconnected all USB devices from the laptop and empirically found out that the problematic device that does not allow coolers to stop is the USB-COM interface CH340 of my ESP8266 board. It is strange that updating the driver of this device to the latest version does not lead to positive changes. Thanks for the help!

    Now I'm wondering if setting the option "don't let this device wake up the computer" on the USB hub where the CH340 is hosted will keep it connected and keep the coolers stopped at the same time?

  • habl
    habl Member Posts: 20 Troubleshooter

    This is problem device.

  • What is the version bios?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • habl
    habl Member Posts: 20 Troubleshooter
  • When you put your computer to sleep, do you leave any devices plugged into the usb ports?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • habl
    habl Member Posts: 20 Troubleshooter

    Yes. I have a hub connected to a mouse, and a wireless keyboard / mouse receiver and a USB DAC are connected to the laptop ports.

  • JackE
    JackE ACE Posts: 44,904 Trailblazer

    If it was mine, I'd be curious to see what happens by temporarily disconnecting them all. If the issue seemed resolved, I plug each one in one by one to find the which is causing it.

    Jack E/NJ

  • Yes, it is possible that some device is interfering with hibernation.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)