Nitro 5 517-54 Video goes small square of static and the video goes black.

Skirat
Skirat Member Posts: 14

Tinkerer

edited January 2023 in Nitro Gaming

When I play YouTube (mostly), the video goes black. I reseated the RAM all worked well for about 2 days. Anybody experience this? I am under warranty, but out of the US, so I would like to fix it myself if possible.

 [Edited the thread to add issue detail and model name]

Answers

  • Skirat
    Skirat Member Posts: 14

    Tinkerer

    Nitro 5 517-54

  • Hi! Does this issue also occur when disabling hardware acceleration?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Skirat
    Skirat Member Posts: 14

    Tinkerer

    I have not tried that. I will let you know.

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    probably a RAM problem that needs to be cleaned. use thumb size pencil eraser or use steel sandpaper (fine) to clean the RAM..

    or

    try the following:

    1. insert a usb flash drive to your laptop or desktop computer. (be sure to backup the contents of your usb flash drive)
    2. download rufus https://rufus.ie/en/, then run it.
    3. left click the drop down arrow next to the word "SELECT" and left click "DOWNLOAD" to download the original Windows 11 ISO from Microsoft. Watch the full tutorial https://www.youtube.com/watch?v=me-GmdIlbgc&ab_channel=PortalSeven
    4. after that, press START. wait for it to finish.
    5. close rufus, open your usb flash drive then run the setup executable.
    6. be sure to backup all the files in Drive C: or any drive partition where the operating system resides before doing step 5.
    7. be sure you have a good internet connection for the contents of the flash drive to be updated to the latest.
    8. as the setup runs, select delete all files, like you are installing a fresh operating system.
    9. wait and trust the process to complete.
    10. after that, download the latest official drivers from Acer. https://www.acer.com/us-en/support/drivers-and-manuals
    11. download the serial number detection utility/tool to obtain the device serial number or SNID
    12. download all the drivers, extract each, then install.
    13. hopefully, your problem will be solved.
    14. driver problems happens when you restore your operating system using the factory recovery image.
    15. after all the drivers installed and working properly. make an image of the whole drive using macrium reflect, aomei, easeus, minitool and many others. Watch the tutorial https://www.youtube.com/watch?v=x9BGn4MivJw&ab_channel=BracerJack
    16. the purpose of making your own backup image of the whole drive is to shorten the restoration process in case of problems or malware attacks.

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • Can you record a video of the problem?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Skirat
    Skirat Member Posts: 14

    Tinkerer

    No. It is too sporadic, it can take minutes, hours or days.