Aspire A715-42G Regular BSODs I don't think it's connected to any specific software installs

Olopi
Olopi Member Posts: 4 New User
edited January 2023 in Aspire Laptops

Hey everyone,


Starting a few days ago my Aspire A715-42G has been getting regular BSODs (every few hours of usage, sometimes even more often). I don't think it's connected to any specific software installs, there may have been automatic windows upgrades though.

There's been different error codes (IRQL_Not_less and ntfs.sys as the most common ones) and I've tried most fixes I've found online without any success. I've included the most recent minidumps here as I hope those might help, but I am running out of ideas on how to fix this myself. I also have a complete memory dump from a recent crash I could share if needed. I have a suspicion it may be related to the Mediathek MT7921 Drivers as they have been causing various small problems ever since I first got this laptop, but I've upgraded and replaced them various times without that fixing it so I'm not sure.


Kind regards

Olopi

*******************************************************************************

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*                       Bugcheck Analysis                                   *

*                                                                            *

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IRQL_NOT_LESS_OR_EQUAL (a)

An attempt was made to access a pageable (or completely invalid) address at an

interrupt request level (IRQL) that is too high. This is usually

caused by drivers using improper addresses.

If a kernel debugger is available get the stack backtrace.

Arguments:

Arg1: 0000000000000082, memory referenced

Arg2: 0000000000000002, IRQL

Arg3: 0000000000000001, bitfield :

   bit 0 : value 0 = read operation, 1 = write operation

   bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)

Arg4: fffff806476ca96d, address which referenced memory


Debugging Details:

------------------


*** WARNING: Unable to verify timestamp for amdkmdag.sys


KEY_VALUES_STRING: 1


   Key : Analysis.CPU.mSec

   Value: 1609


   Key : Analysis.DebugAnalysisManager

   Value: Create


   Key : Analysis.Elapsed.mSec

   Value: 2823


   Key : Analysis.Init.CPU.mSec

   Value: 296


   Key : Analysis.Init.Elapsed.mSec

   Value: 33413


   Key : Analysis.Memory.CommitPeak.Mb

   Value: 95



FILE_IN_CAB: 010723-13515-01.dmp


TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b



DUMP_FILE_ATTRIBUTES: 0x808

 Kernel Generated Triage Dump


BUGCHECK_CODE: a


BUGCHECK_P1: 82


BUGCHECK_P2: 2


BUGCHECK_P3: 1


BUGCHECK_P4: fffff806476ca96d


WRITE_ADDRESS: fffff8064811c468: Unable to get MiVisibleState

Unable to get NonPagedPoolStart

Unable to get NonPagedPoolEnd

Unable to get PagedPoolStart

Unable to get PagedPoolEnd

unable to get nt!MmSpecialPagesInUse

 0000000000000082


CUSTOMER_CRASH_COUNT: 1


PROCESS_NAME: System


TRAP_FRAME: ffffd2835c308fe0 -- (.trap 0xffffd2835c308fe0)

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=0000000000000082 rbx=0000000000000000 rcx=0000000000000000

rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000

rip=fffff806476ca96d rsp=ffffd2835c309170 rbp=ffffd2835c309270

 r8=0000000000000001 r9=0000000000000000 r10=0000000000000000

r11=ffffac0560f95200 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0        nv up ei pl zr na po nc

nt!KeWaitForSingleObject+0x1ed:

fffff806`476ca96d 0000           add    byte ptr [rax],al ds:00000000`00000082=??

Resetting default scope


MISALIGNED_IP:

nt!KeWaitForSingleObject+1ed

fffff806`476ca96d 0000           add    byte ptr [rax],al


STACK_TEXT: 

ffffd283`5c308e98 fffff806`4783dda9    : 00000000`0000000a 00000000`00000082 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx

ffffd283`5c308ea0 fffff806`47839434    : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69

ffffd283`5c308fe0 fffff806`476ca96d    : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x474

ffffd283`5c309170 fffff806`7f382320    : 00000000`00000000 ffffac05`644a4240 ffffac05`00000000 fffff806`7f4211c6 : nt!KeWaitForSingleObject+0x1ed

ffffd283`5c309510 00000000`00000000    : ffffac05`644a4240 ffffac05`00000000 fffff806`7f4211c6 00000000`00000000 : amdkmdag+0x232320



SYMBOL_NAME: amdkmdag+232320


MODULE_NAME: hardware


IMAGE_NAME: hardware


STACK_COMMAND: .cxr; .ecxr ; kb


FAILURE_BUCKET_ID: IP_MISALIGNED


OSPLATFORM_TYPE: x64


OSNAME: Windows 10


FAILURE_ID_HASH: {201b0e5d-db2a-63d2-77be-8ce8ff234750}


Followup:    MachineOwner

---------




*******************************************************************************

*                                                                            *

*                       Bugcheck Analysis                                   *

*                                                                            *

*******************************************************************************


PAGE_FAULT_IN_NONPAGED_AREA (50)

Invalid system memory was referenced. This cannot be protected by try-except.

Typically the address is just plain bad or it is pointing at freed memory.

Arguments:

Arg1: ffffc48ae7e0d000, memory referenced.

Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.

Arg3: fffff8006f686c14, If non-zero, the instruction address which referenced the bad memory

   address.

Arg4: 0000000000000002, (reserved)


Debugging Details:

------------------



KEY_VALUES_STRING: 1


   Key : AV.Type

   Value: Write


   Key : Analysis.CPU.mSec

   Value: 1124


   Key : Analysis.DebugAnalysisManager

   Value: Create


   Key : Analysis.Elapsed.mSec

   Value: 25227


   Key : Analysis.Init.CPU.mSec

   Value: 530


   Key : Analysis.Init.Elapsed.mSec

   Value: 41286


   Key : Analysis.Memory.CommitPeak.Mb

   Value: 102



FILE_IN_CAB: 010723-13562-01.dmp


TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b



DUMP_FILE_ATTRIBUTES: 0x808

 Kernel Generated Triage Dump


BUGCHECK_CODE: 50


BUGCHECK_P1: ffffc48ae7e0d000


BUGCHECK_P2: 2


BUGCHECK_P3: fffff8006f686c14


BUGCHECK_P4: 2


READ_ADDRESS: fffff8006a71c468: Unable to get MiVisibleState

Unable to get NonPagedPoolStart

Unable to get NonPagedPoolEnd

Unable to get PagedPoolStart

Unable to get PagedPoolEnd

unable to get nt!MmSpecialPagesInUse

 ffffc48ae7e0d000


MM_INTERNAL_CODE: 2


CUSTOMER_CRASH_COUNT: 1


PROCESS_NAME: svchost.exe


TRAP_FRAME: ffffc48ae7e0a860 -- (.trap 0xffffc48ae7e0a860)

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=ffffc48ae7e0aa78 rbx=0000000000000000 rcx=ffffc48ae7e0d001

rdx=ffffbf80c081e731 rsi=0000000000000000 rdi=0000000000000000

rip=fffff8006f686c14 rsp=ffffc48ae7e0a9f8 rbp=0000000000000000

 r8=ffffffffffffda76 r9=ffffc48ae7e0aba8 r10=0000000000000048

r11=0000000000000000 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0        nv up ei ng nz na pe nc

Ntfs!memcpy+0x54:

fffff800`6f686c14 448859ff       mov    byte ptr [rcx-1],r11b ds:ffffc48a`e7e0d000=??

Resetting default scope


STACK_TEXT: 

ffffc48a`e7e0a638 fffff800`69e8132f    : 00000000`00000050 ffffc48a`e7e0d000 00000000`00000002 ffffc48a`e7e0a860 : nt!KeBugCheckEx

ffffc48a`e7e0a640 fffff800`69c53cac    : 02d38f5c`02d38f88 00000000`00000002 ffffc48a`e7e0a7f9 00000000`00000000 : nt!MiSystemFault+0x23059f

ffffc48a`e7e0a740 fffff800`69e39329    : 00000000`00289c8c 0de98820`0de98878 ffff9409`bb38d1b0 00000000`0303082a : nt!MmAccessFault+0x29c

ffffc48a`e7e0a860 fffff800`6f686c14    : fffff800`6f672aca ffff9409`b5fc7bf8 02d39520`02d3946c ffff7847`9a74539f : nt!KiPageFault+0x369

ffffc48a`e7e0a9f8 fffff800`6f672aca    : ffff9409`b5fc7bf8 02d39520`02d3946c ffff7847`9a74539f ffff9409`bb38d1b0 : Ntfs!memcpy+0x54

ffffc48a`e7e0aa00 fffff800`6f7aba1a    : ffff840b`a8629160 00000000`70040000 08ffc48a`e7e0aba8 a302310c`c3bfd708 : Ntfs!NtfsCheckMappingPairs+0xaa

ffffc48a`e7e0aa60 e5d98910`31008467    : 2031ff06`abb02041 63f60620`413855eb 0005015c`a94041fd b0000000`00000000 : Ntfs!NtfsCheckAttributeRecord+0x3aa

ffffc48a`e7e0aab0 2031ff06`abb02041    : 63f60620`413855eb 0005015c`a94041fd b0000000`00000000 00000000`40000000 : 0xe5d98910`31008467

ffffc48a`e7e0aab8 63f60620`413855eb    : 0005015c`a94041fd b0000000`00000000 00000000`40000000 20000400`00001804 : 0x2031ff06`abb02041

ffffc48a`e7e0aac0 0005015c`a94041fd    : b0000000`00000000 00000000`40000000 20000400`00001804 24000000`20000000 : 0x63f60620`413855eb

ffffc48a`e7e0aac8 b0000000`00000000    : 00000000`40000000 20000400`00001804 24000000`20000000 ff003000`33004900 : 0x0005015c`a94041fd

ffffc48a`e7e0aad0 00000000`40000000    : 20000400`00001804 24000000`20000000 ff003000`33004900 ffffffff`ffffffff : 0xb0000000`00000000

ffffc48a`e7e0aad8 20000400`00001804    : 24000000`20000000 ff003000`33004900 ffffffff`ffffffff ffffffff`ffffffff : 0x40000000

ffffc48a`e7e0aae0 24000000`20000000    : ff003000`33004900 ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff : 0x20000400`00001804

ffffc48a`e7e0aae8 ff003000`33004900    : ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff 00000000`0003ffff : 0x24000000`20000000

ffffc48a`e7e0aaf0 ffffffff`ffffffff    : ffffffff`ffffffff ffffffff`ffffffff 00000000`0003ffff 00000000`68000001 : 0xff003000`33004900

ffffc48a`e7e0aaf8 ffffffff`ffffffff    : ffffffff`ffffffff 00000000`0003ffff 00000000`68000001 38000800`00001809 : 0xffffffff`ffffffff

ffffc48a`e7e0ab00 ffffffff`ffffffff    : 00000000`0003ffff 00000000`68000001 38000800`00001809 24000000`30000000 : 0xffffffff`ffffffff

ffffc48a`e7e0ab08 00000000`0003ffff    : 00000000`68000001 38000800`00001809 24000000`30000000 5f004600`58005400 : 0xffffffff`ffffffff

ffffc48a`e7e0ab10 00000000`68000001    : 38000800`00001809 24000000`30000000 5f004600`58005400 41005400`41004400 : 0x3ffff

ffffc48a`e7e0ab18 38000800`00001809    : 24000000`30000000 5f004600`58005400 41005400`41004400 05000000`00000000 : 0x68000001

ffffc48a`e7e0ab20 24000000`30000000    : 5f004600`58005400 41005400`41004400 05000000`00000000 01000500`00000000 : 0x38000800`00001809

ffffc48a`e7e0ab28 5f004600`58005400    : 41005400`41004400 05000000`00000000 01000500`00000000 c7000000`01000000 : 0x24000000`30000000

ffffc48a`e7e0ab30 41005400`41004400    : 05000000`00000000 01000500`00000000 c7000000`01000000 00000000`00000533 : 0x5f004600`58005400

ffffc48a`e7e0ab38 05000000`00000000    : 01000500`00000000 c7000000`01000000 00000000`00000533 05000000`5f0099ac : 0x41005400`41004400

ffffc48a`e7e0ab40 01000500`00000000    : c7000000`01000000 00000000`00000533 05000000`5f0099ac 04000000`5f009996 : 0x05000000`00000000

ffffc48a`e7e0ab48 c7000000`01000000    : 00000000`00000533 05000000`5f0099ac 04000000`5f009996 00000000`5f0095e8 : 0x01000500`00000000

ffffc48a`e7e0ab50 00000000`00000533    : 05000000`5f0099ac 04000000`5f009996 00000000`5f0095e8 ff000002`e7000000 : 0xc7000000`01000000

ffffc48a`e7e0ab58 05000000`5f0099ac    : 04000000`5f009996 00000000`5f0095e8 ff000002`e7000000 70114779`82ffffff : 0x533

ffffc48a`e7e0ab60 04000000`5f009996    : 00000000`5f0095e8 ff000002`e7000000 70114779`82ffffff a4000000`01005400 : 0x05000000`5f0099ac

ffffc48a`e7e0ab68 00000000`5f0095e8    : ff000002`e7000000 70114779`82ffffff a4000000`01005400 09000100`00001c01 : 0x04000000`5f009996

ffffc48a`e7e0ab70 ff000002`e7000000    : 70114779`82ffffff a4000000`01005400 09000100`00001c01 0901d861`d21b6a87 : 0x5f0095e8

ffffc48a`e7e0ab78 70114779`82ffffff    : a4000000`01005400 09000100`00001c01 0901d861`d21b6a87 5e01d861`d21b6a87 : 0xff000002`e7000000

ffffc48a`e7e0ab80 a4000000`01005400    : 09000100`00001c01 0901d861`d21b6a87 5e01d861`d21b6a87 0901d922`3e3db793 : 0x70114779`82ffffff

ffffc48a`e7e0ab88 09000100`00001c01    : 0901d861`d21b6a87 5e01d861`d21b6a87 0901d922`3e3db793 0001d861`d21b6a87 : 0xa4000000`01005400

ffffc48a`e7e0ab90 0901d861`d21b6a87    : 5e01d861`d21b6a87 0901d922`3e3db793 0001d861`d21b6a87 00000000`00000090 : 0x09000100`00001c01

ffffc48a`e7e0ab98 5e01d861`d21b6a87    : 0901d922`3e3db793 0001d861`d21b6a87 00000000`00000090 20000000`00000090 : 0x0901d861`d21b6a87

ffffc48a`e7e0aba0 0901d922`3e3db793    : 0001d861`d21b6a87 00000000`00000090 20000000`00000090 09000000`00000000 : 0x5e01d861`d21b6a87

ffffc48a`e7e0aba8 0001d861`d21b6a87    : 00000000`00000090 20000000`00000090 09000000`00000000 73006200`75007300 : 0x0901d922`3e3db793

ffffc48a`e7e0abb0 00000000`00000090    : 20000000`00000090 09000000`00000000 73006200`75007300 78006500`2e007400 : 0x0001d861`d21b6a87

ffffc48a`e7e0abb8 20000000`00000090    : 09000000`00000000 73006200`75007300 78006500`2e007400 37000100`00006500 : 0x90

ffffc48a`e7e0abc0 09000000`00000000    : 73006200`75007300 78006500`2e007400 37000100`00006500 00000000`00000000 : 0x20000000`00000090

ffffc48a`e7e0abc8 73006200`75007300    : 78006500`2e007400 37000100`00006500 00000000`00000000 18000000`00000000 : 0x09000000`00000000

ffffc48a`e7e0abd0 78006500`2e007400    : 37000100`00006500 00000000`00000000 18000000`00000000 91000000`03000000 : 0x73006200`75007300

ffffc48a`e7e0abd8 37000100`00006500    : 00000000`00000000 18000000`00000000 91000000`03000000 a0000000`00000000 : 0x78006500`2e007400

ffffc48a`e7e0abe0 00000000`00000000    : 18000000`00000000 91000000`03000000 a0000000`00000000 01000000`90000000 : 0x37000100`00006500



SYMBOL_NAME: Ntfs!memcpy+54


MODULE_NAME: Ntfs


IMAGE_NAME: Ntfs.sys


IMAGE_VERSION: 10.0.22621.1028


STACK_COMMAND: .cxr; .ecxr ; kb


BUCKET_ID_FUNC_OFFSET: 54


FAILURE_BUCKET_ID: AV_W_(null)_Ntfs!memcpy


OSPLATFORM_TYPE: x64


OSNAME: Windows 10


FAILURE_ID_HASH: {2ecc2527-a78b-104f-5cc6-f714fbc909cd}


Followup:    MachineOwner

---------



[Edited the thread to add issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder

    @Olopi if possible, try to use the Ethernet connection and disable the Wifi card to see if the BSOD stops.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Olopi
    Olopi Member Posts: 4 New User

    @AnhEZ28 I disabled the wifi card in the device manager and switched to an ethernet connection, but unfortunately I just had another crash upon which the laptop fully restarted, this time without the BSOD screen however.

    No crash report was created (event viewer says that "Configuring the Page file for crash dump failed," despite there being more than enough space on the drive)

    The reliability history only shows a "previous shutdown was unexpected", the event viewer shows a critical Kernel-Power event. I'm not sure if that's relevant but I have attached it here.



    Log Name:     System

    Source:       Microsoft-Windows-Kernel-Power

    Date:         08/01/2023 03:18:33

    Event ID:     41

    Task Category: (63)

    Level:        Critical

    Keywords:     (70368744177664),(2)

    User:         SYSTEM

    Computer:     LAPTOP-4SN6KR9O

    Description:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

     <System>

       <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

       <EventID>41</EventID>

       <Version>9</Version>

       <Level>1</Level>

       <Task>63</Task>

       <Opcode>0</Opcode>

       <Keywords>0x8000400000000002</Keywords>

       <TimeCreated SystemTime="2023-01-08T02:18:33.2224194Z" />

       <EventRecordID>1235</EventRecordID>

       <Correlation />

       <Execution ProcessID="4" ThreadID="8" />

       <Channel>System</Channel>

       <Computer>LAPTOP-4SN6KR9O</Computer>

       <Security UserID="S-1-5-18" />

     </System>

     <EventData>

       <Data Name="BugcheckCode">0</Data>

       <Data Name="BugcheckParameter1">0x0</Data>

       <Data Name="BugcheckParameter2">0x0</Data>

       <Data Name="BugcheckParameter3">0x0</Data>

       <Data Name="BugcheckParameter4">0x0</Data>

       <Data Name="SleepInProgress">0</Data>

       <Data Name="PowerButtonTimestamp">0</Data>

       <Data Name="BootAppStatus">0</Data>

       <Data Name="Checkpoint">0</Data>

       <Data Name="ConnectedStandbyInProgress">false</Data>

       <Data Name="SystemSleepTransitionsToOn">0</Data>

       <Data Name="CsEntryScenarioInstanceId">1</Data>

       <Data Name="BugcheckInfoFromEFI">false</Data>

       <Data Name="CheckpointStatus">0</Data>

       <Data Name="CsEntryScenarioInstanceIdV2">1</Data>

       <Data Name="LongPowerButtonPressDetected">false</Data>

       <Data Name="LidReliability">false</Data>

       <Data Name="InputSuppressionState">0</Data>

       <Data Name="PowerButtonSuppressionState">0</Data>

       <Data Name="LidState">1</Data>

     </EventData>

    </Event>

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder

    @Olopi try to do basic repair with the sfc /scannow and DISM command

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Olopi
    Olopi Member Posts: 4 New User

    @AnhEZ28 Yes, didn't get anything with it. Just tried it again and got No component store corruption detected once again. Did another restorehealth but given that it hasn't worked the last few times I doubt it'll help this time.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder

    @Olopi try to check Windows for update with this option switched on

    image.png


    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Olopi
    Olopi Member Posts: 4 New User

    @AnhEZ28 Just ran another check with the option enabled, I'm up to date according to the check.

  • Puraw
    Puraw ACE, Member Posts: 14,047 Trailblazer
    edited January 2023

    @Olopi

    Try to restore your system (in Windows or with your recovery USB stick) to an earlier date, try also older dates if the most recent restore point fails

    System restore.PNG
    System restore.jpg

    If system restore does not fix the BSOD issue do a disk recovery job if you have saved a backup of your SSD on an external disk, If you don't have a backup you need to reinstall your OS and Acer drivers, best to ask ACER Service to do that at a small fee or free if under warranty.

  • mimilukja
    mimilukja Member Posts: 4 New User

    This is happening because windows cannot handle the 2 graphic cards active at the same time. The driver of the controller is causing this

    I FIXED it by disabling the inter graphic card (you just need to disable one of them either intel or nvidia) and will keep it like that until a decent driver update is coming fixing the issue!

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer

    what is the version of windows?

    image.png

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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