Aspire A715-42G Laptop display suddenly goes off but processor light stays on

AbdulSAR
AbdulSAR Member Posts: 4 New User
edited December 2022 in Aspire Laptops

Laptop display suddenly goes off but processor light stays on. Had to force restart. As of yet, faced this issue twice. Laptop came with Windows 10,updated it to windows 11.

[Edited the thread to add issue detail]

Answers

  • Hi! What is the version UEFI?

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  • AbdulSAR
    AbdulSAR Member Posts: 4 New User

    Insyde Corp V1.04

  • Have you tried updating the uefi firmware and drivers?

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  • AbdulSAR
    AbdulSAR Member Posts: 4 New User

    All the drivers are up to date. Bought this laptop 1 month back.

  • Have you tried updating the bios?

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  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    If can get into BIOS may need to force "repair". Did you make a recovery drive ?

  • AbdulSAR
    AbdulSAR Member Posts: 4 New User

    @egydiocoelho from the device manager menu, i checked for updates for the UEFI and it was up to date. there are few other version available in the support website but didn't want to try them. Have contacted the store. they told to bring the laptop physically.

  • Hrithik_hrx
    Hrithik_hrx Member Posts: 3 New User

    @AbdulSAR I am also facing the same issue. I am having the same laptop model .... two Days after its warranty is over the problem started ... Can you help me by answering what was the issue and how to deal with it

  • Kabirkabby
    Kabirkabby Member Posts: 1 New User

    @Hrithik_hrx What issue are you facing? is your laptop just showing black screen, with keyboard lights on ?

  • There are two versions of the bios related to the display:


    I would first try to update the drivers from the intel, amd and nvidia websites and then try to update the bios.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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