My Aspire 5 keyboard is not working & I cannot get to windows

cgmikey
cgmikey Member Posts: 1 New User
edited December 2022 in Aspire Laptops

I cannot get to windows because I cannot even type in my PIN. I have an Aspire 5 laptop. Purchased it September 2022.

[Edited the thread to add model name to the title and issue detail]

Answers

  • Jack22
    Jack22 ACE Posts: 4,096 Pathfinder

    @cgmikey

    Try to connect an external keyboard and check whether its working. If yes than go to Device manager and uninstall the keyboard driver and restart the laptop as shown in the below picture.


    Click on 'Yes' if the comment answers your question!
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