Need New Computer Battery: I would like to ask which battery do I need to order? Aspire A315-21

Referee06
Referee06 Member Posts: 7 New User
edited December 2022 in Aspire Laptops

I have an older Acer computer that runs very well (knock-on-wood) but I think that my computer may need a new battery. The amber battery light on the computer continuously although it is continuously plugged into an electrical outlet. I would like to ask which battery do I need to order? I am probably going to need to have my computer's model number and maybe some other information and so if someone can tell me where I can find this information, I will really appreciate it. Thanks for any and all replies.

[Edited the thread to add issue detail and model name]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,065 Trailblazer

    If its laptop is older than 5 years then you will need a new battery, we can't advise you on anything unless you give us the exact laptop model number especially regarding a new battery.

  • @Referee06


    I understand you would like to purchase a new battery.


    Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store. They will help you to get the right battery which is designed for your computer. Please provide the snid or serial number to them to get the unique battery which is designed for your computer.   For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Referee06
    Referee06 Member Posts: 7 New User

    Steven Gen and William_mk2, thanks for your replies. The Model Number is: Aspire A315-21, and I will check the store to see if I can find a battery there. Thanks again.

  • @Referee06


    You are welcome! .


    They will help you to get the right battery which is designed for your computer. Please provide the snid or serial number to them to get the unique battery which is designed for your computer.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Referee06
    Referee06 Member Posts: 7 New User

    William_mk2, I tried reaching support.acer.com, but I received the following message: Error

    Oops something went wrong. Try again.

    I then tried the "Contact Us" option on the Acer website, but I didn't see any place there where I could explain the problem and request help.

  • @Referee06


    Please try it using differnet browser.


    If you are from united states kindly call the phone no 18009102237 It is a Acer Store phone no.


    Kindly use the link


    https://www.acer.com/worldwide/support/

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • StevenGen
    StevenGen ACE Posts: 12,065 Trailblazer

    Referee06 here is the listed Acer Battery and Adaptor Charger for the SG for your A315-21 laptop, look up the Acer part number first as that is the most accurate reference to buy a new battery, try to get an original new and NOT a refurbished old/new battery from either eBay or Amazon, as they won't last you long and are very problematic.


  • Referee06
    Referee06 Member Posts: 7 New User

    Steven Gen and William_mk2, thanks again for your replies. I tried getting to support.acer.com but I got the same error message. I will try the phone number and the link. I want to buy a new battery rather than a refurbished one. I should have mentioned before that I live in South Korea but I do have a U.S. mailing address so that packages come to a U.S. Post Office and not a Korean Post Office. Also, I noticed that the battery now in my computer does not charge any more than 95%. It seems that the charge stays at 95%. I guess that as long as the computer is plugged in, I will be able to use it but I want to buy a new battery in case that I need to use it on battery power only. Thanks again for the help with this.

  • Referee06
    Referee06 Member Posts: 7 New User

    Also, I tried using the link shown above using Chrome to get to support, but I got the same error message as before.

  • Referee06
    Referee06 Member Posts: 7 New User

    StevenGen, in the picture above there are three (3) batteries shown. Can all three (3) work in my computer, and if not, which one will work? Also, what is the adapter for, and do I need one? Thanks again for the help.