Acer Predator G9-591 My laptop won't turn on

Antsmasher
Antsmasher Member Posts: 41 Die Hard WiFi Icon
edited December 2022 in Predator Laptops

Laptop: Acer Predator G9-591

I known for awhile that the battery of my laptop is faulty. It had been three years since I've replaced it. If I were to unplug my laptop, it would shut down in mere minutes. I thought it would be OK if I just continue to use the laptop while it is plugged in. However, yesterday I was playing a game and all of the sudden the laptop froze and shut down. It was still plugged in, but the charging light no longer shows that it is on. I can't turn on my laptop at all.

I think this issue is caused by the faulty battery dying completely because I notice for the past few days, the battery would drain while I was playing a game even when the laptop was plugged in.

I tried resetting the battery by using a paper clip and inserting into the small hole in the bottom of my laptop for 30 seconds but that didn't work.

I purchased a replacement battery that will be delivered in two weeks, but I prefer if my laptop is operational because I don't want to get behind on work.

I still have an old battery that is dying but is not completely dead. It does have an issue of the causing the laptop to shutt down in a few minutes if i don't have it plugged in, but I hypothesize that if I were to replace the completely dead battery in my laptop with this one, I might be able to get the laptop to turn on.

If replacing the battery doesn't work, then the problem could be more serious. I wonder if anyone here in the Acer community has any suggestions. I would appreciate any help I can get.

 [Edited the thread to add model name to the title]

Answers

  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder

    @Antsmasher

    Try connecting the old battery and check whether its turning on. If yes, than go to device manager and uninstall the battery driver and restart the laptop. See the pic below about how to do it.

    Battery NW.PNG


    Click on 'Yes' if the comment answers your question!
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Antsmasher


    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Antsmasher
    Antsmasher Member Posts: 41 Die Hard WiFi Icon

    Thanks for your advice William_mk2. Unfortunately, the reset pin hole method did not work. The laptop won't turn on and the charging light is not on despite the fact that the laptop is plugged in.

  • Antsmasher
    Antsmasher Member Posts: 41 Die Hard WiFi Icon

    I replaced the faulty battery with an old battery and unfortunately, the laptop still didn't turn on, despite the fact that it is plugged in. The charging light is not on as well.

    I will try to see if replacing the power adapter will work.

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