Acer laptop Unable to register new laptop, not allow me to register for the warranty. Please advise

dart80
dart80 Member Posts: 6

Tinkerer
edited December 2022 in TravelMate and Extensa

I just bought a new Acer laptop. I’ve spent over an hour trying to register my computer, but Acer’s website won’t let me. Numerous links that state “register your product” are broken on Acer’s website. If you click product registration on the left side bar, the bottom of the page, or within various support articles, or on your profile - nothing works. Each link states “Opps - The page you're looking for can't be found.”

I see others have the same problem, but all of Acer’s responses have been to sign up for ACER ID. I did so and this does not work either. I’ve tried different browsers as well. I don’t mean to come across rude but this very frustrating. This is the first time I’ve ever bought any electronic product that would not allow me to register for the warranty. Please advise. 

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    I'll escalate to the moderators. They may have insight into what's going on with the site. Which locale are you in and are you using their site, or the generic USA version?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • dart80
    dart80 Member Posts: 6

    Tinkerer

    Thank you for your response.

    I am using the United States as my location. Initially, there was a landing page with different countries worldwide and I selected the United States. This is the url I used to sign up with AcerID: https://www.acer.com/us-en/whats-acer-id. I have used other urls which had the option "register your product" on their pages but none worked. I appreciate you forwarding my message to the moderators. Thanks again.

  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello dart80,

    Thank you for your participation at Acer Community and for reporting this issue. We are sorry for the inconveniences it has caused, the error has been reported to the appropriate department. In the meantime, you can also register your product by downloading registration APP at Microsoft Store.

    Best Regards,

    Acer Ingrid

  • dart80
    dart80 Member Posts: 6

    Tinkerer

    I'll try the Microsoft Link. Thank you for your response.

  • Kno63
    Kno63 ACE Posts: 15,816 Trailblazer
    https://community.acer.com/en/discussion/comment/1166826#Comment_1166826

    FYI: Just tested the app and I must confirm the comments here:

    vyvbcnnt.JPG

    I also get the message " system (temporary) unavailable" (here in German):

    bxxc37nnt.JPG

    And when I "take the usual way":

    Screenshot (1618).png
    Screenshot (1619).png

    About 4 weeks ago the link was working fine. I tested it because a user in Germany asked, how to register a product:

    vvyafnnt.JPG

    kind regards

    Jochen

    "There's more to the picture than meets the eye ..."
     _______________________________________________
    Bitte bei der hilfreichsten Antwort die Markierung als Lösung nicht vergessen; du hilfst damit anderen, die das selbe Problem haben!
    "Likes"? Warum nicht! ;-)
    _____________________________________________
    Ich bin kein Acer Mitarbeiter!  :-)

  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive
    https://community.acer.com/en/discussion/comment/1166919#Comment_1166919

    Hello @Kno63,

    Thank you for testing, issue has also been reported, hopefully we it will soon have it fixed.

    Best Regards,

    Acer-Ingrid

  • dart80
    dart80 Member Posts: 6

    Tinkerer

    Hello,

    Thank you everybody for your responses and all of your help! I finally was able to get to the screen Jochen posted to register the laptop, but an error message came up stating the product had already been registered. I tried both the serial number and the SNID, and neither worked. I bought the computer new and sealed from Tanga. It's beginning to look like I'm out of luck.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    It is possible that @Acer-Ingrid was able to get it registered to you when contacting the appropriate people. Does it show up in your list of products?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • dart80
    dart80 Member Posts: 6

    Tinkerer

    Thanks billsey for your response.

    I don't think it was registered by anyone who is part of Acer -I tried again and the error message still insist it has already been registered. Also, nothing is showing up under my profile or my list of products. I am very uncomfortable not being able to register this laptop, and I can't think of any rational explanation for this. I give up - I'm about to have surgery and just can no longer deal with this problem. I just hope I have no problems with it

    Thanks everybody for your effort to help.

  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello @dart80,

    Thank you for your reply. I am so sorry for the issues you're encountering. When the unit was first set up, was it done by someone else or are there any other emails that could have been used to register your product? I sent you private a message with some instructions if there are no other emails, please check your inbox at your convenience.

    Best Regards,

    Acer-Ingrid

  • dart80
    dart80 Member Posts: 6

    Tinkerer

    Hello Ingrid,

    I will proceed with the actions you listed in the message you sent me. Thank you for great customer service you have provided me, and I appreciate very much all the help and support I have received from others in this forum.

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