Nitro 5. Silly problem - almost afraid to ask - no sound in new acer

Pelle100
Pelle100 Member Posts: 6

Tinkerer

edited December 2022 in Nitro Gaming

All sound is lost.

First I heard a faint sound from computers speakers.

Then I plugged in my external loudspeakers - and everything went silent. no sounds.

It's a new machine Nitro 5.

... Help.

 [Edited the thread to add model name to the title]

Best Answer

  • Rock334
    Rock334 Member Posts: 3 New User
    Answer ✓


    Try windows x 

    Go to device manager - Go to sound video and game controllers. Expand it 

    Uninstall the sound driver from device manager. Please uninstall all the items below the sound video and game controllers. Restart the computer. It should work fine.. 


    If it is still not working 

    Uninstall the sound driver from device manager 

    Dont restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the sound driver 


    It should work fine..   <a href="https://glovesedge.com/"> glovesedge </a>

Answers

  • StevenGen
    StevenGen ACE Posts: 12,064 Trailblazer

    Go down to the right-side task bar, right click on the speaker icon and first click on "Troubleshot sound problems" or click on Open volume mixer as you might have the volume on low or open Sound settings as you might have these settings on Headphones and not Speakers. As a new laptop should not be doing that, btw I'm using a new Nitro 5 laptop, and this has never happened.

  • @Pelle100


    Try windows x 

    Go to device manager - Go to sound video and game controllers. Expand it 

    Uninstall the sound driver from device manager. Please uninstall all the items below the sound video and game controllers. Restart the computer. It should work fine.. 


    If it is still not working 

    Uninstall the sound driver from device manager 

    Dont restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the sound driver 


    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @Pelle100


    If it is still not working..


    Sometimes a simple system restore will fix the issue.. 


    Try windows x

    click on power shell admin or command prompt admin 

    type rstrui

    chose an earlier date on which your computer was working fine  

    click on next, finish, yes

    It will restore your computer to an earlier date 

    if you get an message - system restore not completed - click on close 

    It will show you all the icons..

    Try and check whether it is working now ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Rock334
    Rock334 Member Posts: 3 New User
    Answer ✓


    Try windows x 

    Go to device manager - Go to sound video and game controllers. Expand it 

    Uninstall the sound driver from device manager. Please uninstall all the items below the sound video and game controllers. Restart the computer. It should work fine.. 


    If it is still not working 

    Uninstall the sound driver from device manager 

    Dont restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the sound driver 


    It should work fine..   <a href="https://glovesedge.com/"> glovesedge </a>

  • Pelle100
    Pelle100 Member Posts: 6

    Tinkerer

    Thanx, deleting all entries under sound-devices worked.