AN515-57 KEEPS FREEZING AND CRASHING ANY CLUE ON WHY THIS KEEPS HAPPENING

hanell0201
hanell0201 Member Posts: 3 New User
edited December 2022 in Nitro Gaming

So I did reformat my laptop 3 times already hoping that it has something to do with software problems. The same problem still occurs even at idle or just simply running Microsoft word. Freezing and crashing occured even before I did ram storage upgrade and installation of new HDD. Any clue on why this keeps happening? Currently installed is windows 10 and BIOS version is 1.19


[Edited the thread to add the issue detail]

Answers

  • ThiagoAlexsanderLuiz
    ThiagoAlexsanderLuiz Member Posts: 7

    Tinkerer

    edited December 2022

    Hey.

    It may be due to overheating, check temperatures on your laptop. As for software, you can try searching in Windows Event Logs for unexpected system reboots, WER dumps, etc.

    Are you still using the old hardware along with the new one? If so, try physically disconnecting it or disabling it via Windows Device Manager (SSDs/HDDs,CD Readers and so on).

    When did it start happening? Did you run CPU/GPU demanding software before this problem?

    Any Windows error code related to system crashes would be helpful to further help you investigating the issue.