Acer Nitro XV272U Pbmiiprzx monitor brightness too dim without Windows HDR enabled

rmendez011
rmendez011 Member Posts: 2 New User
edited November 2022 in Monitors

I have an Acer Nitro XV272U Pbmiiprzx monitor (the Pbmiiprzx is the important part), the screen is too dim if I don't enable HDR in Windows settings and max the HDR brightness.

If I do enable Windows HDR and max out the HDR brightness, the screen reaches the advertised brightness, this is fine for my main pc with a 2060 Super, however, HDR brightness is nonexistent on macOS devices, same with macOS devices with older GPUs, same with older Windows PCs with older HDMI/DP ports that don't support HDR.

My monitor has 4 USB A ports, which means I should technically be able to update the firmware as I've seen with other XV272U monitors, however, my question is where can I get that firmware for my monitor? I have the updated firmware {XV272U KV_XB273UNV_VG272UV_XV272UV_XB323QUNV_XV322QUKV_Monitor_USB_Upgrade_Tool) for said devices, however, it doesn't work on my device, the program doesn't detect my monitor, I have tried at least 5 different computers, same issue.

The service menu shows that I have a XV272U P model, a RTD2797UP chip, a INX M270KCJ K7E panel, and the monitor is running 0.04 firmware version, not sure if this helps.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @rmendez011


    I understand you are using the monitor Acer Nitro XV272U


    Please use the control buttons on the monitor and check whether you can do the factory settings. After the factory settings check whether the brightness is working properly.


    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers  and check the latest driver both for your computer and monitor. If found try to download and install it.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • rmendez011
    rmendez011 Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1161048#Comment_1161048

    Nope, same issue, I know I requires the update, and I know I could send it in for warranty service so Acer could update the firmware, however I don't have time for that and would like to update the firmware myself.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Most Acer monitors don't support firmware upgrades over USB. Those that do have the internal motherboard connected to the USB ports, most just have a stand alone USB hub installed for the ports. So, most monitors require a trip to the factory repair center, where they have the tools to open it up, connect a special card to an internal port and over write the existing firmware.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Categories