TMB1115-MP-C23C - Wi-Fi and F3 function does not work with Windows 11 OS

KINGTON
KINGTON Member Posts: 2 New User
edited November 2022 in TravelMate and Extensa

why is it that when i have installed windows 11 .My laptop does not support wifi connection despite updating the drivers .

even the function key (F3) IS NOT functioning

[Edited the thread to update model name to title & issue in detail]

Answers

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon

    Can you tell us which model you have? Open device manager and check if the WLAN driver has a yellow warning. If so, reinstall the WLAN driver.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    edited November 2022

    What is the exact model? Example AN515-55-5890.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon

    Open device manager and check if the WLAN driver has a yellow warning. If so, reinstall the WLAN driver.

  • Is the wifi enabled in the bios?


    Are there any drivers with problems in the device manager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon
    edited November 2022

    I think there's a hardware problem with the wlan card.

    This is what KINGTON wrote to me in a personal message. I publish the messages ( KINGTON with your consent) so that another forum user can answer.

    it does not indicate any wireless lan cartd or driver

    it only indicates ethernet drivers only

    i have downloaded wireless drivers from the acer but while installing it gives a message saying all the drivers could not be installed

    ICANT SEE ANY INDICATIONS OF WIRELESS LAN card adapter

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Go into Device Manager and look at the USB host controllers and USB connection managers. If any report a problem, try reinstalling the drivers for it. If none present a problem try reinstalling them anyway. Reinstall by uninstalling then rebooting. The issue is possible it's a hardware problem with the WiFi card, but more often it's just an issue with the underlying USB connections between the WiFi card and the motherboard.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.