First time startup of Nitro 5 ( AN515-56 ) but unit does not power on

EmberStorm36
EmberStorm36 Member Posts: 2 New User
edited November 2022 in Nitro Gaming

I have just got a new nitro 5 (the 56) and have tried everything I can think of and everything I can find online as to how to start it, but nothing is working, can I have some info or help?

It won't turn on, it doesn't appear to do anything when I put it on charge, and the skrews are too tight for me to undo to see if the battery is missing or something like that.

It has not come with a manual of any kind either.

[Edited the thread to add issue detail]

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓

    You have to hear two clicks:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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Answers

  • Hi,

    When you connect AC adapter did you push it in properly? Do you see any lights? if you see the orange light, wait until it turns to blue before you switch on the laptop, you have to fully charge the battery before starting the laptop for the first time.

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer

    Hello!!

    @EmberStorm36,

    These Nitro series laptops comes with 2 lock charging port. To isolate the issue, I recommend you to push the charging cable to the laptop charging port with little force. The charging cable should lock in to the port and you can hear clicking sound. Once the cable is inserted tightly, you can see charging light indication. Later you can power on the unit.

    If unit does not show any charging light indication, even after inserting the cable tightly.... you can try doing Power Drain. To do that, disconnect the charging cable. Press & hold the power button for 20 seconds. This process will drain the static electricity in your laptop's motherboard. Later plug in the charger tight & check. Also ensure that charging cable is connected to working wall outlet.

    Hope this helps!!

    Regards,

    Balatekie

     :) If you think I've answered your question, please hit the Accept Answer:)

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓

    You have to hear two clicks:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • StevenGen
    StevenGen ACE Posts: 12,933 Trailblazer
    edited November 2022

    The AN515-56 should boot just on battery and out of the box, so try that without the charging adaptor. As you are doing everything wrong, I've got the exact same laptop and it works 100% and flawlessly.

    As mentioned above, if you want to use the charger/adaptor make sure that the charging port plug is plugged into the back of the laptop fully and properly, you need to push that plug all the way in until you hear a click, then you should see 2x lights like below where the battery is 100% charged and the light is blue (if the battery is not fully charged, then the light is orange), Also you could have pressed the power button too many times and you have upset the power on sequence of the laptop, if your AN515-56 still doesn't boot then you need to reset the battery like below or even do a hard reset by opening the back cover and disconnecting the main battery and bios battery and reconnecting them.

    Battery reset

    The AN515-56 is a great laptop that has every provision for a great all-round and gaming Acer laptop, but in OEM form it needs more ram (like min 16GB but 32GB is preferable at DDR4-32000MHz) and a better M.2 Samsung PCIe 4 x4 or a WD of the same specs to make this laptop perform to its peak performance, also make sure that you only run Win-11 latest version 22H2/22621.755 and do a Clean Install if your AN515-56 came with Win-10 Home version by using the .ISO Win-11 installation files and make sure that you completely format the boot drive and have on another USB theIRST (Intel® Rapid Storage Technology) Driverafter you have formatted the boot drive, so that you can continue the Win-11 Clean Install!

    After the Clean Install, update all the windows updates and run the Intel® Driver & Support Assistant update to get all the latest Intel graphics and other drivers for Win-11 and the same with NVidia drivers that when you install a new driver, you need yo use the "Clean Install" option so that the previous driver is deleted and a new NVidia graphics driver is installed.

    Note and BE WANED - DON'T update the Acer OEM Bluetooth driver version 22.40.0.2 with any new windows update Bluetooth drivers or any Intel Driver and Support new scanned drivers, as they don't work and you will lose the Bluetooth function on this laptops Killer AX1650i Wi-Fi/BT card, all new Win-11 BT drivers don't work and only the new Intel Wi-Fi drivers work for this card. Otherwise, the new Win-11 NVidia drivers work perfectly. If you do all the above your AN515-56 will run at its peak and you will have no problems and/or bsods or crashes, I guarantee this as my AN515-56 works perfectly and flawlessly. Good luck and hope this helps you out👍

  • EmberStorm36
    EmberStorm36 Member Posts: 2 New User

    Thanks everyone for the fast reply's and answers, I had only pushed it in till I heard one click, not two.