Why is my Aspire R7-372T fail sometimes to recognizing my stylus?
I have an Aspire R7-372T and Acer active stylus (NC2381103D). Just after format the notebook and reinstall windows 10 the Stylus works perfect but after update windows to newest version with all fix the stylus starts to fail, a lot of time not recognize.
Someone could help me? What happened? Which driver was updated or removed to generate this fail?
Thanks!
[Edited thread to add model name]
Answers
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How old is stylus' AAAA battery?
Jack E/NJ
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AAAA battery brand new!
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>>>Just after format the notebook and reinstall windows 10>>>
Was this a generic version or an ACER OEM factory version from the hidden OEM recovery partition? The generic and OEM system files and drivers are differenct
Jack E/NJ
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I would check first if there are any drivers with problems in the device manager.
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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Drivers are already checked and updated. Maybe this is the problem, Windows updated some drive and now stylus fails sometimes. I'd like help to indentify exactly which drive Stylus pen use and which version works perfectly.
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>>>Just after format the notebook and reinstall windows 10>>>
Was this a generic version or an ACER OEM factory version from the hidden OEM recovery partition? The generic and OEM system files and drivers are differenct
Jack E/NJ
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This is an Standard version, not a OEM, but right after install windows the Stylus works perfectly. The problem is when windows start to apply fix. Because this issue I´d like to know which driver is used
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Go to this link. First try downloading and installing the OEM serial i/o driver update. You may get an warning that it's older than the driver already installed. Ignore the warning if possible.
Jack E/NJ
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