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A515-43-R550 HD Web Cam doesn't work after windows update

Member Posts: 2 New User
edited November 2022 in Aspire Laptops

Hi Folks,

I'm using an Acer Aspire 5 laptop. All devices have been working well, but after a certain update around October 2022, the HD Web Cam is not working at all. The camera is disabled in the Zoom and the Skype. I checked the device manager and it showed NO web cam device but a "unknown USB device (device descriptor request failed)" just appeared. It must be some problem or a conflict between the web cam device driver and the Windows update. I tried to find a device driver in Acer official support site, but there was NO device driver for a web cam device. Where can I get the correct device driver for HD Web Cam? Please HELP!!!

The laptop model info:

Aspire A515-43 / Model A515-43-R550 / NX.HF6SJ.002

AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx   2.10 GHz

Windows 10 Home 22H2

[Thread was edited to add model name to the title and to add issue detail]

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Answers

  • Can you inform the idhardware of this device "unknown USB device (device descriptor request failed"?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Member Posts: 2 New User

    H/W ID is "USB\DEVICE_DESCRIPTOR_FAILURE". It doesn't look to be helpful.

  • OK! Try reinstalling windows, pressing alt f10 before the acer logo.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

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