Swift 3x, External GPU(Intel XE Max), Error

MunG_Gae

Hello, I'm not used to using English, please understand.

I bought the Acer swift3x model half a year ago.

Incidentally, working on an external graphics card (XE MAX)

I found that the XE MAX performed less than the XE and was not stabilized.

The image below is a problem that appears when I play YouTube videos after assigning a browser to max.

It was played as Edge, but it is the same when played as Chrome.

Also, I asked the service center in Korea about these problems (August), they answered that it was a problem that could be solved by driver update, but the problem has not been solved yet.

Is there anyone who has the same problem as me?

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AnhEZ28

@MunG_Gae try to check the driver version in device manager. It will better if you can post the screenshot of the Xe and Xe Max on here.

MunG_Gae

https://community.acer.com/en/discussion/comment/1155163#Comment_1155163

Driver information for xe and xe max.

Windows 11(22H2) is in use.

billsey

Do you see the same artifacts when the Acer splash screen is displayed, or in the BIOS?

MunG_Gae

https://community.acer.com/en/discussion/comment/1155729#Comment_1155729

No, the problem is only if I allocate resources to MAX.

Most of the time it doesn't matter, but if I play games or need high-spec graphics, I have a problem.

MunG_Gae

Today, Some Error occurred and drivers roll back to 30.0.101.1003, both GPU Drivers

😐️

AnhEZ28

@MunG_Gae maybe try to update the BIOS, or reset the OS. If those steps don't work, take the laptop to the service center to see if they can repair it for you in warranty.

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