Travelmate P4 powers off by itself Does anyone know what might be causing this?

SGHSTECH
SGHSTECH Member Posts: 4 New User
edited March 2023 in TravelMate and Extensa

Laptop turns itself off after about 10 min of being turned on. If on battery or power supply. Does anyone know what might be causing this? Thanks

[Edited the thread to add model name to the title]


Answers

  • What is the exact model? Example AN515-55-5890. Have you checked the power options settings?

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  • SGHSTECH
    SGHSTECH Member Posts: 4 New User

    yes I have checked the power. When it cuts off it doesn’t come back on. I have unplugged the battery, reset battery. I can get it to come if I leave it for a long period of time then it goes back off Tmp414Rn-51-54qw

  • Have you tried resetting the battery?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SGHSTECH
    SGHSTECH Member Posts: 4 New User

    Yes I have several times

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Which Power Plan do you have selected, and what are it's settings?

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  • Curiel
    Curiel Member Posts: 1 New User

    I had the same problem but I installed the AMD drivers since the laptop uses several AMD drivers and this apparently solved the problem.

  • Puraw
    Puraw ACE, Member Posts: 13,441 Trailblazer

    Hi @SGHSTECH

    You wrote you disconected the battery without results, did you try to connect the power adapter and start the laptop while the battery was disconnected to test if the problem may be a bad battery? I would create a battery reports by typing the following in the command prompt (opened as Administrator):

    powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html

    Double click on the “battery_report.html” file on your desktop and check how the Fully Charged capacity compares with the Designed Capacity over the last 3 days.