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I have a coolmasters mh650 headset and a new laptop helios 300 predator and the headset doesn't seem to pick up the mic from the headset but only picks up the internal microphone. the mute button is turned off and still it doesn't seem to pick up the external that comes with the headset.
When I go to control panel, sound, recording it shows only stereo mix
and microphone array even with disabled view turned on. it won't pick up the
external from the headset.
I have uninstalled and reinstalled the audio drivers and still nothing.
When I got this computer 2 weeks ago did a system update via windows update it corrupted the entire ssd and safe mode and the reinstall partition. I had to reinstall windows 10 with a thumb drive and a windows 10 installer. idk if this is the issue.
Also when I update the sound card or uninstall then reinstall, i have to turn off enhancing under sound for my sound to work. On top of that when i unplug and plug my headset back in it gives me an option to pic mic in, speakers, headphones, headset. when I click headset, sound works but not the mic. and under settings and sound it only shows speaker or headphones no headset.
The microphone on my headset works on my tablet and an old laptop so idk why it doesn't work on this new laptop helios predator ph315-52.. please help. idk what else to do.
[Thread was edited to add model name to the title]
FAQ & Answers
Going through the same problem mate really hope there's a solution cause I need to start recording as soon as possible. I just got the predator helios and It's been two weeks and still haven't found a solution to this problem.
@dwade09 and dwade09
click on start - settings - system – sound – You will see chose your output and input device
On the " chose your output device " - chose headset or speakers as you desire..
On the "chose your input device" - click on drop down menu - chose microphone as the input
On type here to search on the lower left corner
type microphone privacy
go to microphone privacy settings on the top
check whether Allow access to the microphone on this device is on
If it is off - click on change and turn it on
Allow apps to access your microphone is on
Scroll down - chose which microsoft store apps can access your microphone
check the apps escpecially zoom, skype , camera to on
Allow Desktop apps to access your microphone to on
It should work fine ..
Please use the link for reference purpose
https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f35576011
https://www.howtogeek.com/395296/fix-my-microphone-doesnt-work-on-windows-10/
https://www.drivereasy.com/knowledge/fix-windows-10-upgrade-issue-internal-microphone-not-working/
https://powerdewise.com/how-to-use-external-microphone-on-laptop/
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★★ WILLIAM - MRK ★★
Select Start > Settings > Privacy & security > Microphone and make sure Microphone access is turned on.
Make sure Let apps access your microphone is turned on, then choose which apps have access. Desktop apps won't appear in this list.