Getting BSOD on Acer Predator Helios 300 PH13-53

MohSplodzZ
MohSplodzZ Member Posts: 11

Tinkerer

Hello, can anyone help me with this issue. I am getting the blue screen of death constantly every day on my Helios 300 and I've tried many things to fix it.
On the BSOD it says the error is memory management.
I've tried updating drivers, resetting PC, doing sfc /scannow, using the memory diagnostics tool and doing chdksk /f /r on command prompt yet it still doesn't fix it.

Does anyone have any ideas on how to fix it?

I am planning on filling out a repair form if nothing else will fix it.

Thank you.

Answers

  • Jeyam
    Jeyam Member Posts: 348 Seasoned Practitioner WiFi Icon

    Hi @ MohSplodzZ

    Blue screens are generally caused by problems with your computer’s hardware or issues with its hardware driver software. Sometimes, they can be caused by issues with low-level software running in the Windows kernel. Regular apps usually won’t be able to cause blue screens. If an app crashes, it will do so without taking the operating system out with it.

    Please try a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger, power On the laptop and check the issue.

    By default, Windows automatically restarts the computer whenever it encounters a blue screen of death. The quick and easy solution is to just turn off the automatic reboot option and force the blue screen to stay there.
    Press the Win+R keys to open Run, type SystemPropertiesAdvanced.exe, and click on OK to open advanced System Properties. Click on the Settings button under Startup and Recovery. Uncheck (disable) the Automatically restart box under System failure for what you want, and click on OK. You can now close advanced System Properties.


  • Harshrawat042
    Harshrawat042 Member Posts: 2 New User

    I am also having the same issue BSOD (VIDEO DXGKRNL FATAL ERROR). I have tried a tons of things but nothing works, as soon as I get into a game, I get BSOD. have you found out any solution?