Aspire 3 laptop stuck on Acer logo

Jujumane
Jujumane Member Posts: 2 New User

I've referred to other forums and communites with no plausible answer yet.

I tried to factory reset my laptop only to find it completely stuck at the Acer logo, sometimes it'll go on to say "preparing' but just sit like that for endless hours.

I've checked BIO settings, there's nothing within it that's even possible to change so I left it entirely alone.

Every other boot-up trick simply doesn't do anything, f8, f9, Esc, f11,f12, none of them do a darn thing. And the 3 stage power cycle that Acer recommends certainly does nothing as I've tried it numerous times.

Please help. I've been stuck in front of a useless laptop for two days.


Answers

  • Jujumane
    Jujumane Member Posts: 2 New User

    Edit*** I was actually able to enable the boot menu (f12) from the BIO menu. It was disabled in the default settings. Unfortunately after getting the boot menu working and accomplished confirming settings it went to a complete black screen afterwards.

  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    >>>I tried to factory reset my laptop>>>

    Did you use the ALT+F10 cold boot method to do the factory reset?

    Jack E/NJ