Help please! Laptop turns on fan only, keyboard light & screen not working PT515-51

isp89
isp89 Member Posts: 10

Tinkerer

edited September 2022 in Predator Laptops

Hey all,

I have an issue with my Acer Predator Triton 500 and hope any of you can help out!

The issue is that the laptop screen does not turn on, nor does the keyboard lighting. However, the blue 'on' light on the right hand side of the laptop does light up and the fan turns on even though I never pressed the 'Turbo' boost button nor does the light on this button turn on. Pressing it doesn't change anything either, the fan stays on.


I tried the following, which didn't resolve the issue either:

- Connected my laptop to 2 different external screens using 2 different HDMI cables; laptop was not detected.

- Connected laptop via Thunderbolt to HDMI; still not detected.

- Battery reset: pressed it and also held it down on separate occassions.

- Removed battery for 30 seconds, plugged it back in: including holding down the battery reset button for 10 seconds before startup and trying to startup while connected to power cable and without it, all on separate occassions.

- Start up laptop without battery, using power cable alone.

- Cleaned fans and laptop cover.


None of this fixed the issue. I'm leaving my laptop on for now to drain the battery and hope it will fix itself on a fresh charge.

After some research and help from tech savvy friends, we fear it might be the video card. Does anyone have any other advice I can try, though?

Thanks in advance!


[Edited the thread to add model name to the title]

Answers

  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon

    What is the exact model name? Example PT515-51-74E7. Is your device under warranty?

  • isp89
    isp89 Member Posts: 10

    Tinkerer

    It's from the PT515-51 series, model number N18W3. It's from 2019 so not sure if it's still under warranty.

  • isp89
    isp89 Member Posts: 10

    Tinkerer

    Does anyone know how to help this? Also contacted Acer but received no reply as of yet. :(