Blue screen when rebooting Acer A515-45G-R61R

I have two new Acer A515-45G-R61R, I installed windows 10 (I also tried to install win11), on both laptops the latest Bios version, I installed the latest versions of drivers from the Acer support page - both laptops give a blue screen when "rebooting" if you turn off and turn on, there are no problems with loading Windows. If you click to reboot in windows when booting, a blue screen and a problem with booting windows in a circle until you turn off the laptop. If you turn off the laptop with a blue screen by long pressing the power button, then the laptop turns on and loads windows as if nothing had happened. I still haven't found the reason. The problem is clearly not in windows, but in the laptops themselves, what could be the problem and how to fix it?

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JackE

Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' near the top of the next pane. Scroll down and uncheck the box for fast startup. Shut down Windows normally. Then turn it back on. Try re-starting/re-booting again.

Denis82

thanks for the advice, but unfortunately this method did not help. The laptop still falls into the blue screen when rebooting, I decided to return the laptops to the seller.

ragsak28

Hi @Denis82

You can try to do a BIOS reset to check if that makes any difference.

How do I reset my BIOS/UEFI to default settings?

Press and hold the power button for 10 seconds, or until your system shuts completely down.
Power on the system. ...
Press F9 and then Enter to load the default configuration.
Press F10 and then Enter to save and exit.

Hope it will help you in some way.

JackE

>>>I decided to return the laptops to the seller.>>>

Sounds good to me. 🙂

Commodore_1995#

Try disabling services and programs via msconfig:

a) press windows+r, type msconfig, go to services, hide all microsoft services and disable all.

b) then restart windows and check if the problem occurs.

Denis82

the problem was in the bios itself, on these laptops there was the latest version of the bios 1.10. I also have such laptops with BIOS version 1.08 - there is no such problem, they reboot normally, it was not possible to downgrade to the previous BIOS version, I had to return the laptops to the seller. Conclusion - I do not recommend updating the BIOS to version 1.10.

JackE

Thanks for report. Rule of thumb. BIOS updates are not recommended for functional machines due to the risk of adverse side effects or worse. Updates are primarily meant for machines with serious issues that the update description seems to address.