Acer nitro 5 powering off when unplugged

TallSz
TallSz Member Posts: 6

Tinkerer

Hello,

So I bought an Acer nitro 5 about two weeks ago locally but it has this power off issue.

I bought it because I was able to bargain it down to a pretty good price and I thought I could easily just replace the battery…

Anyways… I have tried two batteries (one genuine, another OEM). Basically, I have to reset the battery every single time just to turn it on without the charger plugged in. 

Without the charger it powers off before even getting to the login screen.

I have tried literally everything: re-installing windows, uninstalling/re-installing battery drivers, obviously resetting the battery itself, changing power consumption settings, updating the computer drives/bios drivers, and changing the thermal paste. 

Any other ideas?

thanks

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer

    (1) Search 'cmd' in Windows start menu.

    (2) Right click command prompt near top of menu.

    (3) Click run as administrator.

    (4) Enter 'powercfg /batteryreport' at command prompt.

    (5) Then return to the desktop. Open file explorer.

    (6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.

    (7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

  • TallSz
    TallSz Member Posts: 6

    Tinkerer

    Thank you for your response,

    I did that and the full charge capacity is about 10-20% higher (67,000 Kw) than the design capacity.

    Apparenty this is not a bad thing though🤷‍♂️

  • JackE
    JackE ACE Posts: 45,211 Trailblazer

    It means either the battery's own internal charge controller or mainboard controller is messed up. Try this. Open Device Manager. If no red or yellow warnings, expand the batteries folder, right click and uninstall ALL driver you find in the batteries folder. Then exit Device Manager without re-installing anything.

    Then open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' Scroll down and uncheck the box for fast startup.

    Then shutdown Windows normally. Then turn it back on again and post the screenshot of the first part of the battery report again using the same procedure.

    (1) Search 'cmd' in Windows start menu.

    (2) Right click command prompt near top of menu.

    (3) Click run as administrator.

    (4) Enter 'powercfg /batteryreport' at command prompt.

    (5) Then return to the desktop. Open file explorer.

    (6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.

    (7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

  • TallSz
    TallSz Member Posts: 6

    Tinkerer

    I am unsure of why it will not load the battery report in the browser for some reason, but it is still blinking in the same way regardless.

    What’s so weird is that yesterday I had charged it to 100%, regardless, when I unplugged it it would still power off after 5-10 seconds.

    I powered it on today and now the light it blinking even when it’s being charged and it just says 0%. It makes no sense how it drained down to 0% in a day despite being off the entire time.

    It’s a new Acer battery too!

  • JackE
    JackE ACE Posts: 45,211 Trailblazer

    Acer doesn't make batteries. They may re-label those made by others such as Panasonic, LiteOn, Samsung and some no name companies. Where did you get the battery?


    As for battery report, you must use the elevated or administrative command prompt or it won't work.

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,211 Trailblazer

    The battery report is needed. You must open your browser and an then look for and click on a filename battery-report.html in the c:\windows\system32 sub-folder

    Jack E/NJ