How do I fix this problem (A315-35-P5N9) ?

Blckfur
Blckfur Member Posts: 6

Tinkerer

edited August 2022 in Aspire Laptops

My laptop (A315-35-P5N9) is not turning on. The charging indicator and power indicator light up but the screen isn't turning on. What do I do?







( edited the title to add the model name )

Best Answer

  • StevenGen
    StevenGen ACE Posts: 12,097 Trailblazer
    Answer ✓

    If your laptop is only 4 months old then phone Acer Support in your area as this laptop is under 12 months Acer warranty, don't open it or do anything to your laptop and let Acer sort out your power on, screen and booting issues. There are many things that can be done and could be faulty or needs resetting on your laptop but and with a new laptop its best and especially if you have these issues, to get Acer to fix them, as you could damage the laptop more than fix anything.

Answers

  • Blckfur
    Blckfur Member Posts: 6

    Tinkerer

    Just used it for 4 months and now it suddenly won't turn on.

  • StevenGen
    StevenGen ACE Posts: 12,097 Trailblazer
    Answer ✓

    If your laptop is only 4 months old then phone Acer Support in your area as this laptop is under 12 months Acer warranty, don't open it or do anything to your laptop and let Acer sort out your power on, screen and booting issues. There are many things that can be done and could be faulty or needs resetting on your laptop but and with a new laptop its best and especially if you have these issues, to get Acer to fix them, as you could damage the laptop more than fix anything.

  • Blckfur
    Blckfur Member Posts: 6

    Tinkerer

    @StevenGen

    Thank you for this advice @StevenGen . I'll do exactly what you said since I don't really have any idea on what to do because it's also my first time to get a hold of a laptop. Just hope it'll be fix right away because I haven't told my parents about it, if they will, they'll surely be furious about it.

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon

    It works for me. Something wrong with your machine?

  • Blckfur
    Blckfur Member Posts: 6

    Tinkerer

    @egydiocoelho where did you get that book file?

  • Blckfur
    Blckfur Member Posts: 6

    Tinkerer

    Idk, I'm only using my phone. Maybe it's not available in my country.


  • Try resetting the battery: turn off the computer, unplug the power adapter, press the battery reset button for ten seconds, and leave the computer off for half an hour.


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)