I have an Aspire 5 that I bought last year. It is frozen, no curser or anything reacting to the key

HelenS215
HelenS215 Member Posts: 3 New User

How do I shut it down and get it to reboot?

Answers

  • JackE
    JackE ACE Posts: 44,873 Trailblazer
    1. Press and hold the power key till is shuts down.
    2. Then unplug charger.
    3. Then gently insert a paper clip into the battery disconnect pinhole on bottom for about 30 seconds.
    4. Then plug charger back in and wait for battery charge LED to turn steady blue
    5. After turning steady blue, try to turn laptop back on again

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,098 Trailblazer

    Just as an additional advice, as all 2021 Nitro 5's don't have a "reset battery pin hole" at the base to reset the battery, as to reset these newer Nitro 5 laptops batteries, you need to do the above steps from 1 to 2 and then hold the power key for 12 seconds as that will reset the battery, if that doesn't work then take the back cover off your laptop (which is a simple step) and disconnect the main battery and bios battery also, leave them disconnected for 5 min then reconnect them both, as that should rest your laptops bios completely and fix your freezing problems, if not then there are other issues with your laptops keyboard/touchpad that is either in the drivers or physically like a faulty cable connection and/or the actual keyboard or touchpad. Also it would be allot more helpful if you told us the exact Nitro 5 model number e.g. AN515-xx as then we can advise you further.

  • HelenS215
    HelenS215 Member Posts: 3 New User

    Thanks for the help. Seeing that the cover is separating on the screen at the bottom right corner I think it might be others than a reset problem. But I will try your suggestions the first chance I Get and Let you know how successful I am.

  • What is the exact model? Example AN515-55-58VH.

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  • HelenS215
    HelenS215 Member Posts: 3 New User

    Thank you all for your help. I shut it down last night and unplugged the power cord. when I got home from church I plugged inthe power and opened it up. It was no longer frozen and it works just fine. Just wish my case was as easy to fix!

  • JackE
    JackE ACE Posts: 44,873 Trailblazer

    Congratulations. Thanks for reporting back. 😊 The cover might be fixed by repairing the cracked plastic with 2-part epoxy like JB Weld. Otherwise it's best to avoid opening and closing the lid too much or position both hands as close to the two hinges as possible to reduce stress on the case.

    Jack E/NJ