Experiencing black screen freezes after startup (Predator PH315-55)

lxbpld
lxbpld Member Posts: 3 New User

I've been experiencing black screen freezes every time I boot my laptop. Usually at the start of the day or after it was shut down for a long time. This forces me to shut down my laptop and it is okay all of a sudden. Also, when I perform a force shut down or a restart, my NVIDIA GPU goes missing. Even if I disable it, then enable it at the Device Manager, it's nowhere to be seen. I'll have to restart the laptop again and again until my NVIDIA GPU reappears. My Intel Driver and NVIDIA Driver is updated. Please help

Answers

  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    (1) Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane.

    (2) Click 'change settings that are currently unavailable' near top of next pane.

    (3) Scroll down and uncheck box for fast startup.

    (4) Shut down Windows normally.

    (5) Unplug charger.

    (6) Press and hold power button for 10 seconds

    (7) Plug charger back in. Wait for battery charge LED to turn steady blue

    (8) After charge LED is steady blue, turn laptop on again

    Jack E/NJ

  • lxbpld
    lxbpld Member Posts: 3 New User

    I did the steps. After I press the power button for ten seconds, then plug the power, the screen flashes white after a while and turns on on its own. It didn't even get the chance to fully charge. Is this okay?

  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    Did it still boot up OK?

    Jack E/NJ

  • lxbpld
    lxbpld Member Posts: 3 New User

    Right now, It's booting up okay. Still having a problem with randomly losing my NVIDIA GPU

  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    >>>I'll have to restart the laptop again and again until my NVIDIA GPU reappears.>>>>>>Still having a problem with randomly losing my NVIDIA GPU>>>

    This suggests bad or cracked chip solder joints. This might respond to a solder reflow but requires removing and stripping the mainboard. If it's still under warranty, not advisable since it's a last resort thing if the above steps AND a BIOS firmware update AND a full ACER OEM factory system reset from the hidden OEM recovery partition fail to resolve the issue.

    Jack E/NJ