My ram slot appears to be broken from the factory, in my opinion. Acer Nitro 5 an515-57

Fadfad · August 2022

So, five months ago, I purchased an Acer Nitro 5 an515-57. I attempted to upgrade the ram a week ago, but the ram won't read even though I carefully and thoroughly followed the instructions. Please let me know if the RAM slot on the laptop can be damaged at the factory. If so, will my laptop's warranty cover repairs? or I'm the only one at fault.

( Edited the title to add the model name )

JackE · August 2022

(1) What RAM sodimm brand and model number did you try to install?

(2) Does the old RAM sodimm work in each slot?

Fadfad · August 2022

JackE said:

(1) What RAM sodimm brand and model number did you try to install?
(2) Does the old RAM sodimm work in each slot?

1.It has the same model number as the old one, its samsung.
2.sadly no.

JackE · August 2022

OK. Try this. Install both RAM sodimms. Then turn the machine on and immediately tap F2 to enter the BIOS menu. Please post a phone photo of the BIOS INFORMATION screen if possible.