Laptop not shutting down( backlight and indicator turns on but display goes off)

zefrus
zefrus Member Posts: 3 New User
Hello, i have a Predator Helios 300( PH315-51 i7-8th). I tried to Install Linux (single boot) and had some heating issues in linux so i decided to move back to windows but i am facing a problem here, my PC won't shutdown. Whenever i try shutdown its backlight and power indicator remains on. I don't usually use backlight but at the end while shutting down backlight turns on automatically last time before shutting down and gets stuck there. It used to work completely fine before installing linux. I have tried turning off hibernation, fastboot , updating drivers. As of now i am using my power button to shutdown my pc after it gets stuck in the shutdown phase(backlight not turning off), it might hamper my pc. So any help would be appreciated. 

Answers

  • What is the bios version? Does the same issue occur when disabling fast startup in power options?

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  • zefrus
    zefrus Member Posts: 3 New User
    What is the bios version? Does the same issue occur when disabling fast startup in power options?

    BIOS version - 1.26.(I also tried  reverting it all the way back to v1.19 but it didn't solve the issue)
    Yes, turning fastboot on or off doesn't seem to help at all. 
  • Do not try to roll back the bios. It is more dangerous than a bios update. When you returned to windows, did you erase and delete all partitions?

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  • zefrus
    zefrus Member Posts: 3 New User
    Do not try to roll back the bios. It is more dangerous than a bios update. When you returned to windows, did you erase and delete all partitions?

    Yes, i had erased and deleted all partition of my SSD.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited August 2022

    Try resetting the battery:

    https://youtu.be/NfhgnxUJoZo

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                                                     egydiocoelho Trailblazer
     
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