ASPIRE 3 - Model A317-32-C91K - Black Screen, No Logo

GandalfLeGris83
GandalfLeGris83 Member Posts: 3 New User
Another Acer black screen problem...

Model : A317-32-C91K - Win 10 FRENCH (bought in December 2020)

The person I'm helping just installed a game, got a freeze screen in the game, simply shutdowned the Acer by holding Power button 30s.
No BIOS nor Windows update during this "hard" shutdown.

Now:
* No boot logo
* Black screen
* Battery light is right blue
* AC Power light is right orange when AC plugged in
* No way to access BIOS to be able to boot on a USB device
* No function keys seem to be effective (I tried lot of them : F2, F8, F10, F12, Alt+F10)

I tried all possible things:
* the reset battery button on the back: nothing.
* I disconnected internal battery and pushed Power On button for a whole minute: nothing.
* I inserted an internal SATA DVD Drive (not present in this model) with a Windows 10 boot DVD: nothing (but I hear the DVD Drive turning for a while...)
* No USB sticks recognized too.
* I disconnected SATA HDD, tried again with reset battery: nothing.

I sincerely don't know what to do more...
Thanks in advance for your help.

Answers