Acer Need Your Help - Aspire A515-54-31DJ Sound Volume Poor

TeeBoone
TeeBoone Member Posts: 5

Tinkerer

Purchased this item from Amazon last year.  The sound volume is poor real poor.  Volume is at 100%.  I have run windows troubleshoot. I have cheeked mixer for volume and all appears well.  Have you considered replacing this model for buyers of such poor sound or is there software upgrades?  I appreciate all your help used Acer for years now historically.

Answers

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    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • TeeBoone
    TeeBoone Member Posts: 5

    Tinkerer

    Thanks but this did not help.  I would like to know what is Acers solution to a poor performing laptop sound??  What should be reviewed?
  • Can you explain the problem better? Even when the sound is at 100%, it is still at low volume, correct?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Marbrookie
    Marbrookie Member Posts: 7 New User
    Hello I bought this laptop specifically to watch Netflix but even with the volume turned up to 100 I cannot hear it.  How do I get the volume louder.  My iphone speaker plays twice as loud as this laptop.  Is there a setting somewhere to fix this? 
    Thank you.
  • TeeBoone
    TeeBoone Member Posts: 5

    Tinkerer

    I agree Marbrookie this is a sub standard product for the price point the volume control is poor.  egydiocoelho this does not help it is just a below average sound system.  I would like to hear better solutions for all these people that purchased one of the most popular systems from ACER 

    Aspire A515-54-31DJ

  • What happens when you uninstall realtek audio console and then uninstall and delete these drivers?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TeeBoone
    TeeBoone Member Posts: 5

    Tinkerer

    egydiocoelho  - why dont we find a time for you or somone to connect into my computer and they can run what ever test they would like to correct this problem.  Others are having similar issues I welcome the opportunity for someone to try and if it is no better ship me a new or upgraded system.  I just desire to be fair for someone to fix or ACER can provide a new system with similar MS Office.  Thankks for trying.
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Drop by this thread @TeeBoone, it's another A515-54 (with dedicated graphics though) experiencing the same, maybe what's laid in there works for you.
  • ACUA does not allow remote access.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Carmen52
    Carmen52 Member Posts: 2 New User
    TeeBoone said:
    Purchased this item from Amazon last year.  The sound volume is poor real poor.  Volume is at 100%.  I have run windows troubleshoot. I have cheeked mixer for volume and all appears well.  Have you considered replacing this model for buyers of such poor sound or is there software upgrades?  I appreciate all your help used Acer for years now historically.
    Yes, I have poor volume with my new (expensive) Aspire5, bought from Acer. No assistance at all .. was promised a techy would contact me but they just closed the ticket instead.  Just spoke to customer support who smugly said 'these laptops were not built for sound'. 
  • Carmen52
    Carmen52 Member Posts: 2 New User
    Unless I get some proper contact and assistance I am happy to advise all my pals NOT  to buy Acer
  • Carmen52 said:
    TeeBoone said:
    Purchased this item from Amazon last year.  The sound volume is poor real poor.  Volume is at 100%.  I have run windows troubleshoot. I have cheeked mixer for volume and all appears well.  Have you considered replacing this model for buyers of such poor sound or is there software upgrades?  I appreciate all your help used Acer for years now historically.
    Yes, I have poor volume with my new (expensive) Aspire5, bought from Acer. No assistance at all .. was promised a techy would contact me but they just closed the ticket instead.  Just spoke to customer support who smugly said 'these laptops were not built for sound'. 
    I suggest you ask a new question.


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Puraw
    Puraw ACE, Member Posts: 13,183 Trailblazer
    Carmen52 said:
    Unless I get some proper contact and assistance I am happy to advise all my pals NOT  to buy Acer
    Hi
    This is a 2 year old thread and has been covered many times (check for "poor sound" topic). The low volume problem is caused by the Realtek chip (sound board) and drivers (both Intel and realtek). I have the same laptop and managed to improve the volume a bit by selecting MOVIE (Speakers) in Realtek Audio Console (see screen shot below). Also selecting Enhancement in Windows sound setting and upgrading to Windows 11 will improve both sound quality and volume. Note that some YOUTUBE and other internet sound players are not compatible with our Realtek chip and will have low volumes, but Windows 11 improved that a lot.


  • Puraw
    Puraw ACE, Member Posts: 13,183 Trailblazer

    @Ron31

    The reason your wired headphone/external speakers and BT headsets are louder is because these are using MS drivers not Realtek, the RTK speakers are disabled when you plug-in your phone jack or turn on and pair your BT headset. 2 things you can do to boost the volume of your RTK speakers: Upgrade to Windows11 and use MSMedia Player Version 11.2205.22.0 and uninstall the legacy Media Player. The new Media player has an equalizer that will boost the volume with +12db and also separate volume control from Windows audio Settings. To get online Netflix/video/YouTube sound louder you should update your Intel display/sound driver to version 31.0.101.2111 (19/07/2022), download the exe driver file directly from Intel, not the zip file. This will update/reset the Intel Smart audio controller to version 10.23.0.3084 (17/10/2019) and make other tweaks to the Intel RTK speakers. I (a515-54G) no longer use a headset when playing back music with MSMedia Player on 73% (Windows audio volume on 70%). Don't forget to set the RTK Console, speaker setting to Movie as Music is low volume. All this may also work in Widows 10 21H2 but you will have to upgrade sooner or later to Windows 11 22H2 and you may as well do that now. You will find on this forum how to best install the display driver using DDU or goto https://www.elevenforum.com/t/uninstall-driver-in-windows-11.8651/