touch screen not responding sp513-51,

CosmiCandy
CosmiCandy Member Posts: 6

Tinkerer
edited July 2022 in Swift and Spin Series
I have an sp513-51, and the other day the touch screen stopped responding. the driver is installed, I disabled and enabled it, and did a system reset, but it still does not work. it does not respond to touch or pen calibration, and the about says "Pen and touch support with 10 touch points" I use the touch screen for drawing, so I hope to fix it.

{Thread was edited to add model name to the title}

Answers

  • billsey
    billsey ACE Posts: 35,989 Trailblazer
    The touchscreen sits behind an internal USB port so the system treats it the same as it would if it were external and plugged into a port. Sometimes the system gets into a state where those internal ports act up, either deciding to not work at all or giving garbled data. Open Device Manager and check for any errors. Sometimes they will show an an unknown device, sometimes as a missing USB hub or controller...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • CosmiCandy
    CosmiCandy Member Posts: 6

    Tinkerer
    billsey said:
    The touchscreen sits behind an internal USB port so the system treats it the same as it would if it were external and plugged into a port. Sometimes the system gets into a state where those internal ports act up, either deciding to not work at all or giving garbled data. Open Device Manager and check for any errors. Sometimes they will show an an unknown device, sometimes as a missing USB hub or controller...
    I ran a scan for hardware changes, it didn't give me any errors. unless you meant something else...
  • billsey
    billsey ACE Posts: 35,989 Trailblazer
    I assume by that that when you opened Device Manager it didn't flag anything with an error or warning? It usually expands the section where it shows an issue... Is the touch screen showing as grayed out?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • CosmiCandy
    CosmiCandy Member Posts: 6

    Tinkerer
    billsey said:
    I assume by that that when you opened Device Manager it didn't flag anything with an error or warning? It usually expands the section where it shows an issue... Is the touch screen showing as grayed out?
    yeah, it didn't have any warning. I'll show a screenshot of the device manager  
  • Jeyam
    Jeyam Member Posts: 348 Seasoned Practitioner WiFi Icon
    Hi @ CosmiCandy
    If your touchscreen isn't responsive or not working how you would expect, try restarting your PC. If you're still having problems, check for updates: Select Start , then select Settings . In Settings, select Update & security , then WindowsUpdate , and then select the Check for updates button.
  • CosmiCandy
    CosmiCandy Member Posts: 6

    Tinkerer
    edited July 2022
    Jeyam said:
    Hi @ CosmiCandy
    If your touchscreen isn't responsive or not working how you would expect, try restarting your PC. If you're still having problems, check for updates: Select Start , then select Settings . In Settings, select Update & security , then WindowsUpdate , and then select the Check for updates button.
    I've tried restarting many times, and my computer is fully updated

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