HDD Issue GPU is detected as Unknown PH315 -53

Karthik0223
Karthik0223 Member Posts: 15 Troubleshooter
My Device is PH315-53 rtx 2060 version I had a bad HDD issue i was facing no sound from speakers, rtx 2060 was disabled and in BIOS GPU is Unknown i got replaced my HDD under Warranty everything was good exactly after 11months i got the same issue i removed my HDD but now i have no sound , rtx is disabled as before and keyboard lights are not working does anyone has idea on this ??

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    OK! Go to the main tab again and press ctrl+s. Check if a function called vmd controller appears. Now the hard drive is not showing up here:

    I would try to disconnect the lition battery and reconnect the hard drive:
    https://www.youtube.com/watch?v=tcUTxdcz5Sg

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                                                     egydiocoelho Trailblazer
     
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Answers

  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    If possible, please post a phone photo of your BIOS Information tab by tapping F2 key immediately after startup.

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,487 Trailblazer
    My Device is PH315-53 rtx 2060 version I had a bad HDD issue i was facing no sound from speakers, rtx 2060 was disabled and in BIOS GPU is Unknown i got replaced my HDD under Warranty everything was good exactly after 11months i got the same issue i removed my HDD but now i have no sound , rtx is disabled as before and keyboard lights are not working does anyone has idea on this ??
    What version of the PH315-53 do you have e.g. i5 or i7 and what OS are you running, is it Win-10 or 11? The 2.5" SATA plug/cable design that Acer uses is a very bad design and its very problematic like its with my new Nitro 5 AN515-56 (that has the same plug/cable design) as the SATA plug at the motherboard does not connect properly and if I connect this SATA drive then the laptop does not boot.

    My suggestion to you is to take the SATA 2.5" drive out and use it as an external drive only as the Acer design is a very bad and inefficient design and could be contributing to allot of your problems as some of the sound drivers could be related to this secondary drive. Backup your valuable data and do a "Clean Install" of your OS and then install latest Intel drivers, Nvidia graphics drivers, Predator Sense as that will bring all the keyboard light features back, as you should not have to disable the RTX-2060 and the sound and keyboard lights should work. If it doesn't then you must have a bad motherboard fault that Acer should have fixed or replaced when you first sent your PH515-53 to them under warranty. 
  • Karthik0223
    Karthik0223 Member Posts: 15 Troubleshooter
    Bios snap shot @JackE
  • Karthik0223
    Karthik0223 Member Posts: 15 Troubleshooter
    @StevenGen Absolutely Right, I will do as you said Thanks for the reply 
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    Hold on!!! Please shut machine off. Then turn it back on and immediately start tapping F2 key to enter BIOS Menu. Please also post a phone photo of the BIOS Main tab if possible. Press Ctrl+S to reveal any hidden options like VMD.

    Jack E/NJ

  • Press f1 to display the advanced menu. Then follow jacke's tip!.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Karthik0223
    Karthik0223 Member Posts: 15 Troubleshooter
    @JackE i posted a pic isn't that a bios menu ?? this what i get when i press f2 and if you are asking about advanced settings i will post a pic
  • Karthik0223
    Karthik0223 Member Posts: 15 Troubleshooter
    Advanced Settings
  • Now, click on the main tab. Look for a vmd controller call.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Karthik0223
    Karthik0223 Member Posts: 15 Troubleshooter
    @egydiocoelho I don't see VMD Controller
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    OK! Go to the main tab again and press ctrl+s. Check if a function called vmd controller appears. Now the hard drive is not showing up here:

    I would try to disconnect the lition battery and reconnect the hard drive:
    https://www.youtube.com/watch?v=tcUTxdcz5Sg

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Karthik0223
    Karthik0223 Member Posts: 15 Troubleshooter
    @egydiocoelho  I wantedly disconnected the HDD because I got corrupted i am adding a NVME M.2 but RTX2060 and the Sound doesn't come 
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    As mentioned earlier, you must reconnect the HDD as it seems to be part of an optane RAID hardware acceleration setup. Don't worry about it being corrupted right now. Do as @egydiocoelho says. Disconnect the battery and reconnect the HDD.


    Jack E/NJ

  • Karthik0223
    Karthik0223 Member Posts: 15 Troubleshooter
    edited July 2022
    @JackE and @egydiocoelho I did reconnected the Hard drive and RTX 2060 appeared and Hard drive also connected to the Motherboard thank you both for the help you guys are the Heroes I hope my HDD doesn't give me shock again and to remove RAID Hardware i just need to select Not Optane is that right?

     
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    Don't change anything right now if it's working because there also is risk involved in trying switch to AHCI mode. Press WIN+R. Enter 'diskmgmt.msc'. Please post screenshot of result.

    Jack E/NJ

  • Karthik0223
    Karthik0223 Member Posts: 15 Troubleshooter



    @JackE
    The screenshot you asked for and FYI i Didn't changed anything
  • The 1tb hard drive and 256gb ssd are now recognized by windows disk management.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    Yes, i agree with @egydiocoelho. Everything looks OK just the way it is. I wouldn't change anything if it's working properly now. :)

    Jack E/NJ