Laptop screen freezes and then restart automatically whenever I lunch a game Acer Aspire A715-42G

Bhave
Bhave Member Posts: 2 New User
edited July 2022 in Aspire Laptops
Hello guys, I've Acer Aspire A715-42G with GTX-1650 and AMD Ryzen 5.  The problem is that from last month whenever I lunch a game it runs smoothly around 1 minute then screen and audio freezes and in next 10-15 seconds it restart automatically. I've tried to install drivers from Acer Website as well as latest drivers from GeForce Experience too but still no help at all
So can anyone please help me in this problem?
Also if someone is using same laptop without such issues then kindly tell me your Windows specific version (OS Version) in 10 or 11 like 22000.778 (You can find it in System > About)
Also please tell me the version of your Nvidia graphics card and AMD
Thank You So Much!!!

(Thread was edited to add model name to the title)

Answers

  • RenanVilela
    RenanVilela ACE Posts: 15,727 Trailblazer
    Bhave said:
    Hello guys, I've Acer Aspire A715-42G with GTX-1650 and AMD Ryzen 5.  The problem is that from last month whenever I lunch a game it runs smoothly around 1 minute then screen and audio freezes and in next 10-15 seconds it restart automatically. I've tried to install drivers from Acer Website as well as latest drivers from GeForce Experience too but still no help at all
    So can anyone please help me in this problem?
    Also if someone is using same laptop without such issues then kindly tell me your Windows specific version (OS Version) in 10 or 11 like 22000.778 (You can find it in System > About)
    Also please tell me the version of your Nvidia graphics card and AMD
    Thank You So Much!!!
    Hello, good afternoon.

    Is the power plan selected for High Performance?
    Are you using a plugged-in notebook?
    Acer Predator Helios 300 Core i7 9750H
    Sodimm DDR4 2666MHz 16 GB Sk Hynx
    Sodimm DDR4 2666MHz 16GB Crucial
    SSD 512GB Sandisk Plus
    SSD M2 Nvme 512GB XPG GAMMIX S11 Lite
    SSD M2 Sata3 128GB WD
    ________________________________________________________________________________________________________________
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    ________________________________________________________________________________________________________________

    Se a minha resposta te ajudou, curta o comentário e fortaleça com o Sim se possível!!

  • Akhandprtatapsingh
    Akhandprtatapsingh Member Posts: 5

    Tinkerer

    Bhave said:
    Hello guys, I've Acer Aspire A715-42G with GTX-1650 and AMD Ryzen 5.  The problem is that from last month whenever I lunch a game it runs smoothly around 1 minute then screen and audio freezes and in next 10-15 seconds it restart automatically. I've tried to install drivers from Acer Website as well as latest drivers from GeForce Experience too but still no help at all
    So can anyone please help me in this problem?
    Also if someone is using same laptop without such issues then kindly tell me your Windows specific version (OS Version) in 10 or 11 like 22000.778 (You can find it in System > About)
    Also please tell me the version of your Nvidia graphics card and AMD
    Thank You So Much!!!

    (Thread was edited to add model name to the title)
    hello bro i'm using same laptop you can contect me at my email akhand787898@gmail.com 
  • Bhave
    Bhave Member Posts: 2 New User
    Bhave said:
    Hello guys, I've Acer Aspire A715-42G with GTX-1650 and AMD Ryzen 5.  The problem is that from last month whenever I lunch a game it runs smoothly around 1 minute then screen and audio freezes and in next 10-15 seconds it restart automatically. I've tried to install drivers from Acer Website as well as latest drivers from GeForce Experience too but still no help at all
    So can anyone please help me in this problem?
    Also if someone is using same laptop without such issues then kindly tell me your Windows specific version (OS Version) in 10 or 11 like 22000.778 (You can find it in System > About)
    Also please tell me the version of your Nvidia graphics card and AMD
    Thank You So Much!!!
    Hello, good afternoon.

    Is the power plan selected for High Performance?
    Are you using a plugged-in notebook?
    Yes I'm using High Performance plan
    Although it's balanced (recommended)
    and in both the cases plugged-in and on battery I face the same issue