Laptop screen freezes and then restart automatically whenever I lunch a game Acer Aspire A715-42G

Hello guys, I've Acer Aspire A715-42G with GTX-1650 and AMD Ryzen 5. The problem is that from last month whenever I lunch a game it runs smoothly around 1 minute then screen and audio freezes and in next 10-15 seconds it restart automatically. I've tried to install drivers from Acer Website as well as latest drivers from GeForce Experience too but still no help at all

So can anyone please help me in this problem?

Also if someone is using same laptop without such issues then kindly tell me your Windows specific version (OS Version) in 10 or 11 like 22000.778 (You can find it in System > About)

Also please tell me the version of your Nvidia graphics card and AMD

Thank You So Much!!!

(Thread was edited to add model name to the title)

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RenanVilela

Bhave said:

Hello guys, I've Acer Aspire A715-42G with GTX-1650 and AMD Ryzen 5. The problem is that from last month whenever I lunch a game it runs smoothly around 1 minute then screen and audio freezes and in next 10-15 seconds it restart automatically. I've tried to install drivers from Acer Website as well as latest drivers from GeForce Experience too but still no help at all
So can anyone please help me in this problem?
Also if someone is using same laptop without such issues then kindly tell me your Windows specific version (OS Version) in 10 or 11 like 22000.778 (You can find it in System > About)
Also please tell me the version of your Nvidia graphics card and AMD
Thank You So Much!!!

Hello, good afternoon.

Is the power plan selected for High Performance?

Are you using a plugged-in notebook?

Akhandprtatapsingh

Bhave said:

Hello guys, I've Acer Aspire A715-42G with GTX-1650 and AMD Ryzen 5. The problem is that from last month whenever I lunch a game it runs smoothly around 1 minute then screen and audio freezes and in next 10-15 seconds it restart automatically. I've tried to install drivers from Acer Website as well as latest drivers from GeForce Experience too but still no help at all
So can anyone please help me in this problem?
Also if someone is using same laptop without such issues then kindly tell me your Windows specific version (OS Version) in 10 or 11 like 22000.778 (You can find it in System > About)
Also please tell me the version of your Nvidia graphics card and AMD
Thank You So Much!!!

(Thread was edited to add model name to the title)

hello bro i'm using same laptop you can contect me at my email akhand787898@gmail.com

Bhave

RenanVilela said:

Bhave said:

Hello guys, I've Acer Aspire A715-42G with GTX-1650 and AMD Ryzen 5. The problem is that from last month whenever I lunch a game it runs smoothly around 1 minute then screen and audio freezes and in next 10-15 seconds it restart automatically. I've tried to install drivers from Acer Website as well as latest drivers from GeForce Experience too but still no help at all
So can anyone please help me in this problem?
Also if someone is using same laptop without such issues then kindly tell me your Windows specific version (OS Version) in 10 or 11 like 22000.778 (You can find it in System > About)
Also please tell me the version of your Nvidia graphics card and AMD
Thank You So Much!!!

Hello, good afternoon.

Is the power plan selected for High Performance?
Are you using a plugged-in notebook?