Aspire E 15 E5-575-5493 M.2 Dissappeared

Beemeister
Beemeister Member Posts: 16 Troubleshooter
I’ve had this laptop for at least 4 years. I placed in it a Samsung 850 EVO 500GB M.2 SSD and had no problems with it. I downloaded a ton of videos and documents on it. I did not use it as a bootable drive. 
Well, I purchased a portable HDD do download the those items on a separate HDD. While downloading the data, somehow it glitched and now I don’t see the drive in the BIOS or anywhere. I’ve tried several things like unplugging the laptop, safe mode, taking out the SSD and placing it back in… Nothing… Please help

Answers

  • StevenGen
    StevenGen ACE Posts: 12,088 Trailblazer
    edited July 2022
    I’ve had this laptop for at least 4 years. I placed in it a Samsung 850 EVO 500GB M.2 SSD and had no problems with it. I downloaded a ton of videos and documents on it. I did not use it as a bootable drive. 
    Well, I purchased a portable HDD do download the those items on a separate HDD. While downloading the data, somehow it glitched and now I don’t see the drive in the BIOS or anywhere. I’ve tried several things like unplugging the laptop, safe mode, taking out the SSD and placing it back in… Nothing… Please help
    What was the exact "somehow it glitched"? As that is important, as if its a short then you have some major problems, give us more details. Also, does the Samsung EVO 850 M.2 drive appear in Device Manager or in Disk Management or BIOS? It could be that the M.2 drives socket needs cleaning, as these Samsung drives are very reliable, I've also used a 2.5" 850 EVO version for 5 years continually as a boot drive and never ever had any problems with this drive and it works/worked perfectly, speedily and faultlessly all that time. You must have a connection problem (as this drive is in a venerable position where the lid is) or your mobo M.2 drive plug has a problem as these drives are very reliable, so check both of those things and clean the plug with an electronic circuit cleaner and/or make sure that the M.2 pins are making 100% contact/connection as its very unusual for a drive to not work after what you have done.


  • Beemeister
    Beemeister Member Posts: 16 Troubleshooter
    StevenGen-

    Thanks for your response. I will try to be as specific as I can. I am not tech savvy so please forgive me if I don’t name everything correctly or call the processes I’m completed correctly. 
    Let me preface with Everything that the computer wanted me to update was done. I wanted to have a duplicate copy of what I had on my computer’s SSD and HDD. The Samsung SSD had the music videos and data that I started to download first. I had purchased a portable external hard drive from Sam’s Wholesale. I purchased the Seagate Backup Plus Slim 2TB HDD. I downloaded the software from the HDD and had began to transfer the data from the Samsung EVO to the Seagate. Then the “glitch” happened. 
    I didn’t know what else to call it. Nothing popped or shorted out. The computer had downloaded probably 3 videos and then A message popped up. What was the message? I have no idea. It popped up and then it disappeared. Just that fast. It never allowed me to read it or respond to it. The tab where the data of the Samsung EVO closed and that was the last time I saw the drive on this computer.
    As you mentioned above, in not only Disk Management, Disk Manager, or BIOS. I checked the pins, blew out the socket with air, cleaned the pins, etc. The screw was intact and had not backed out. The M.2 was secure in the slot with no slack. 
     I have a feeling that when I started transferring data from the SSD to the new portable HDD, that’s when something possibly got messed up.
    I’ve thought about trying to find someone that repairs computers to take a look at it. 
  • Is the ssd showing up in the bios info tab?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Beemeister
    Beemeister Member Posts: 16 Troubleshooter
    The SSD is not showing up in the BIOS tab. It’s like the drive doesn’t exist any more.
  • Try unplugging the lithium battery, unplugging the ssd and pressing the power button for thirty seconds:
    https://www.youtube.com/watch?v=DtLNiuD_0jw
    Then connect the ssd and lithium battery, in that order.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Beemeister
    Beemeister Member Posts: 16 Troubleshooter
    I have followed the steps above precisely; however, no success. I still do not see the SSD nor the drive it supposed to be registered in. It’s like it doesn’t exist anymore. I didn’t see any visual or visible damage to the Samsung M.2 so I’m not sure if it’s working or not. I do not have a replacement to test that out. Could it be that something was overwritten when I connected the new Seagate external hard drive?
  • With the ssd connected, can you send a picture of the bios information tab?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Beemeister
    Beemeister Member Posts: 16 Troubleshooter
    edited July 2022
    I took a picture of the BIOS today.

    { Edited the content to hide sensitive information }
  • The ssd should be showing up on hdd1. Can you test the ssd on another computer?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Beemeister
    Beemeister Member Posts: 16 Troubleshooter
    No, sir. I don’t have another computer to test it on.
  • Can you test another ssd m2 2280 on the e5-575?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Beemeister
    Beemeister Member Posts: 16 Troubleshooter
    I would have to find and purchase one.
  • The ideal would be to test the ssd in another computer.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)