New Acer V7-582PG touch screen problem

anson_ljh
anson_ljh Member Posts: 7 New User

I just bought a newly release V7-582PG FHD touch screen laptop. But once a while i encounter funny response from the touch screen. Here are the behaviour that i encounter.

 

Now i use the mouse instead of touch frequently starting my second day of usage. Sometimes this laptop will suddenly touch enable while using mouse. I mean it seems the touch screen is being touch automatically by itself. You can see a touch point on the display as it is being touched by a finger once or twice. your mouce pointer will disappear for a while during the incident. 

 

I'm worried will it be software/driver related issue or touch screen hardware issue. It just happened 2 to 3 times one one whole day of usage.

 

Do share if you have the same experience.

 

Thanks

Answers

  • HK53T
    HK53T Member Posts: 767 Die Hard WiFi Icon

    is touch happening same place every time? or different places?

  • anson_ljh
    anson_ljh Member Posts: 7 New User

    It happening in different places. After using is a while, i realize that sometime this happened when tilting the screen angle. Then you have to touch the screen to stop this behaviour.

  • Polarlights
    Polarlights Member Posts: 1 New User

    Me too facing this problem, it's like ghost touching the screen, the touchscreen bug keep touching the wrong things. 

     

    I searched online, they said try to disabling the driver..=/

  • anson_ljh
    anson_ljh Member Posts: 7 New User

    Do you think this is the hardware issue or just driver related issue? If hardware issue, can go for warranty and get it replaced. If it is driver issue, acer centre can't do anything for you.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    If you are having this issue in multiple places, I would suggest contacting your local Acer service center for assistance.

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