Horizontal Lines on my Acer Swift 3 SF314-57-5954 screen
jjvpillarta
Member Posts: 6
Tinkerer
Is this a hardware or software issue? It disappears whenever I restart my laptop but comes back right after.
(Thread was edited to add model name to the title)
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Answers
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https://drive.google.com/file/d/1Ke8JcGoGMmXOYwjRhVx-dAuMRBQOa9NG/view?usp=drivesdkjjvpillarta said:Is this a hardware or software issue? It disappears whenever I restart my laptop but comes back right after.
Here's a vid for your reference.0 -
That video is not available publicly, so we can't see it. Try posting just a picture here with the lines visible. Do they show up immediately, as in during the Acer splash screen or only after running for a while?
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Hi @billsey I have changed the restriction, I believe you can now see it. Thanks0
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It looks to me like hardware, since it show up so early, long before the OS starts to load. Which Swift 3 model is it? It should be something like SF3xx-xxx-xxxx and the number should be on the same sticker as your SNID.
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Hi @billsey apologies for not responding so timely. It's SF314-57-5954
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OK, so a pretty new model, but likely just old enough that you are out of warranty?
I think those 10th gen units were released just in time for the 2019 Christmas season. It's possible there's an issue with the eDP cable that runs between the motherboard and display/camera. You could open the unit up and check the connection at the motherboard and at the display. The Acer part number for the cable is 50.HJFN8.002 but check the connections before going for a replacement. If it's not the cable then we're looking at the display itself, which is quite a bit more expensive...
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I appreciate your response so much @billsey. I believe I am still under warranty because I purchased it in December 2020 and the store stated that I would have a two-year warranty on my device. I just hope I heard it correctly.I have no idea how to open this and am terrified of doing so. I'm curious how much this will cost if I get a replacement.0
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As billsey says looks like hardware. If it appears on the bios page then it's an hardware issue.0
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Thank you @Jeyam yes it appears on bios, sadly. Anyway, do you have any idea how much the replacement would cost?0
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https://community.acer.com/en/kb/articles/90-where-can-i-order-parts-or-accessories-for-my-computer
jjvpillarta said:Thank you @Jeyam yes it appears on bios, sadly. Anyway, do you have any idea how much the replacement would cost?
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Go ahead and open a ticket with Acer support. If you are no longer in warranty they will tell you and if you still are they will fix it.
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