100% video card usage problem in Spyro Reignited Trilogy Predator Helios 300

Lucaszxc
Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
edited June 2022 in Predator Laptops
I would like to report a problem on my Acer Predator Helios 300 regarding the Spyro Reignited Trilogy game on Steam, what happens is that the video card that is running the game starts with a usage percentage (according to MSI Afterburn) between 20-35%, but out of nowhere it goes up to 100% and either stays at 100% or goes to 100% and back to 20-35%.

The problem with this is that when this happens, the game loses a lot of performance making it difficult to play as seen in the image below

(Thread was edited to add model name to the title)



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Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    @Lucaszxc 100% usage is normal but I can see that the GPU is staying at 95C which is considered overheating and leads to thermal throttling. You can try to clean the fans, heatsinks, and replace thermal paste.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • JackE
    JackE ACE Posts: 44,881 Trailblazer
    What other  game seems to be showing this same issue?

    Jack E/NJ

  • Lucaszxc
    Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
    AnhEZ28 said:
    @Lucaszxc 100% usage is normal but I can see that the GPU is staying at 95C which is considered overheating and leads to thermal throttling. You can try to clean the fans, heatsinks, and replace thermal paste.
    I don't know if this is normal, because other games that I have installed, do not stay like this and not to mention that when it goes up to 100%, the fps and performance drops a lot
  • Lucaszxc
    Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
    JackE said:
    What other  game seems to be showing this same issue?
    so far, it seems to be only this game
  • JackE
    JackE ACE Posts: 44,881 Trailblazer
    >>>but out of nowhere it goes up to 100% and either stays at 100% or goes to 100% and back to 20-35%.>>>


    What do you mean by "stays". If it 'stays' at 100% then this means it stays at 100% and doesn't drop to 20-35%?



    Jack E/NJ

  • Lucaszxc
    Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
    edited June 2022
    JackE said:
    >>>but out of nowhere it goes up to 100% and either stays at 100% or goes to 100% and back to 20-35%.>>>


    What do you mean by "stays". If it 'stays' at 100% then this means it stays at 100% and doesn't drop to 20-35%?



    yes, I mean that there are times when it either stays at 100% or it goes to 100% and then goes back to normal
  • JackE
    JackE ACE Posts: 44,881 Trailblazer
    Sounds like it's simply a more demanding GPU intensive game than some of the other games you play. Sometimes it requires 100% GPU for longer periods of times than other games.

    So at this point I must agree with AnhEZ28 that it sounds like the GPU is overheating. Because it should be able to run at 100% for long periods of times without getting much above 86*C if fans and thermal modules are working properly

    When was the last time you cleaned the fans and heatsinks and re-pasted the heatsinks to the CPU and GPU. This is considered normal maintenance that should be done yearly if you're a heavy gamer.

    Jack E/NJ

  • Lucaszxc
    Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
    JackE said:
    Sounds like it's simply a more demanding GPU intensive game than some of the other games you play. Sometimes it requires 100% GPU for longer periods of times than other games.
    well the problem is that when it goes up to 100%, the game performance drops a lot
  • JackE
    JackE ACE Posts: 44,881 Trailblazer
    edited June 2022
    Yes, I understand. But if the temperatures rise above about about 94*C, the processors automatically reduce power to avoid heat damage. Then throttling, performance drops and stuttering videos result.

    This is why I asked when was the last time that you cleaned the fans and heatsinks and re-pasted the heatsinks to the CPU and GPU to avoid overheating and thus possible irreversible processor damage? This is normal maintenance that should be done yearly if you're a heavy gamer.

    Your processors should not reach 95*C even at prolonged 100% usage if the fans, heatsinks and thermal paste were in good condition. They don't seem to be in good condition and need proper maintenance.

    Jack E/NJ

  • Lucaszxc
    Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
    JackE said:
    Yes, I understand. But if the temperatures rise above about about 94*C, the processors automatically reduce power to avoid heat damage. Then throttling, performance drops and stuttering videos result.

    This is why I asked when was the last time that you cleaned the fans and heatsinks and re-pasted the heatsinks to the CPU and GPU to avoid overheating and thus possible irreversible processor damage? This is normal maintenance that should be done yearly if you're a heavy gamer.

    Your processors should not reach 95*C even at prolonged 100% usage if the fans, heatsinks and thermal paste were in good condition. They don't seem to be in good condition and need proper maintenance.

    so, what do you suggest I do? Does undervolt and overclocking also help?
  • JackE
    JackE ACE Posts: 44,881 Trailblazer
    I suggest that you should clean the fans and heatsinks and re-paste the heatsinks to the CPU and GPU to avoid overheating and thus possible irreversible processor damage. Google search helios 300 disassembly re-paste --- for video instructions on how to do this.  If you feel uncomfortable doing this service maintenance yourself, then you should take the machine to a local laptop repair shop for an estimated cost to do this maintenance for you.

    Jack E/NJ

  • Lucaszxc
    Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
    what do you mean by re-paste the heatsinks to the CPU and GPU? Are you talking about a thermal paste?
  • Lucaszxc
    Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
    Can you give me a video of what this would be?
  • JackE
    JackE ACE Posts: 44,881 Trailblazer
    edited June 2022
    Google search helios 300 disassembly re-paste --- for video instructions on how to do this.



    Jack E/NJ

  • Lucaszxc
    Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
    thanks, I just needed to know what that was like, the rest I send a technician to do
  • Lucaszxc
    Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
    Anyway, anything I come back here
  • JackE
    JackE ACE Posts: 44,881 Trailblazer
    I think that is all for now. Clean air ducts, fans and re-paste heat sinks to the cpu and gpu

    Jack E/NJ

  • Lucaszxc
    Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
    guys, in case you have any more ideas what this might be and how to help me, please do not forget to let me know here
  • JackE
    JackE ACE Posts: 44,881 Trailblazer
    Have the technician clean air ducts, fans and re-paste heat sinks to the cpu and gpu

    Jack E/NJ

  • Lucaszxc
    Lucaszxc Member Posts: 38 Enthusiast WiFi Icon
    JackE said:
    What other  game seems to be showing this same issue?
    yes i just saw today that the Ninja Gaiden Sigma 1 Master Collection goes through the same problem and with the same pattern.
    it starts well, then it goes up to 100% GPU usage and the FPS drops

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