Nitro 5 Acer Care Centre not updates not appearing Nitro 5

GadgetShowTech
GadgetShowTech Member Posts: 31 Enthusiast WiFi Icon
edited August 2022 in Nitro Gaming
I have had my Nitro 5 NH.QF7EK.005 for two weeks, yet never had any updates via this app. 
I went to the support page to see what new drivers were about. The IRST (Intel® Rapid Storage Technology) Driver was out ten days ago (2022/05/12), yet still have not been notified and my version is nearly a year ago. 

This is something that was important to me,  both DELL and HP worked properly.   


(Thread was edited to add model name to the title)




It was something I enquired about to ACER on Twitter before purchase, so I feel let down. 

[Edited the content to hide sensitive information]

Answers

  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon
    The ACC does not always seem to work properly and provide current updates. The cause is not known. Therefore, the better way is to download the drivers from the manufacturer's site.

  • GadgetShowTech
    GadgetShowTech Member Posts: 31 Enthusiast WiFi Icon
    wascas said:
    The ACC does not always seem to work properly and provide current updates. The cause is not known. Therefore, the better way is to download the drivers from the manufacturer's site.

    It is slow then, which is useless.  

    Intel updater is telling me new killer software exists but cannot install, but I'll do a new post for that
  • GadgetShowTech
    GadgetShowTech Member Posts: 31 Enthusiast WiFi Icon
    BREAKING NEWS or OLD news ACER knew about but said nothing.
    I have found posts dated 2020 outlining the failings of this showing updates. 
    Yet twitter.com/ACER when I asked if there was an automatic update and install software, they said yes but failed to disclose it did not work.

    This is a breach of the Consumer Act and Sales of Goods ACT, as it was misleading or withholding information which caused a product to be missold as described.
  • GadgetShowTech
    GadgetShowTech Member Posts: 31 Enthusiast WiFi Icon
    Tech support closed my case as repaired but it has not been.  
    They have also not returned calls three times as promised.
    I am now calling sales to report for a refund. 
  • GadgetShowTech
    GadgetShowTech Member Posts: 31 Enthusiast WiFi Icon
    The retailer refunded me 10% that's £105  for ACER misinforming me it came with a Gen4 Nvme. 
    So now this software needs to be fixed, and if Acer carries on failing to give support, then that is a breach of ACER Terms.
    All laptops come with support, if they ignore and fail to return calls on multiple occasions, then this is unacceptable. 
  • GadgetShowTech
    GadgetShowTech Member Posts: 31 Enthusiast WiFi Icon

    Jason Chen has been Chairman and CEO of Acer since 2017. From 2014 to 2017 he served as Corporate President and CEO, and played a pivotal role in driving Acer’s corporate transformation and diversification into new business areas.

  • GadgetShowTech
    GadgetShowTech Member Posts: 31 Enthusiast WiFi Icon

    Avast Antivirus says


    Intel Says


    Acer Care says:


    So there you have it, ACER care is a fake unworking driver update software. Massive fail for ACER.

  • The same issue occurs when installing version 3042: https://drive.google.com/drive/folders/1L3Ln-WkCvogX1OUmr74i3h8jk4ICVF94

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  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello GadgetShowTech,

    Thank you for your participation in the Acer Community. I'm sorry for the issue you're going through. Just to clarify the Acer community is not a direct support channel, but a peer to peer community designed for Acer users' discussions. You said you had already contacted the support and had a bad experience getting a follow-up, and we apologize for that.. I sent you a private message asking for some information in order to escalate your case to the respective region, please reply at your convenience.

    Kind Regards

    Acer-Ingrid