NItro 5 an515-44 touchpad not working

Eli_Sama
Eli_Sama Member Posts: 20 Troubleshooter
About 4 months ago i sent my laptop to be fixed by Acer due to motherboard problems, when it came back the touchpad was not working, i did not mind it much since i always use an external mouse. i get the error "This device cannot start. (Code 10)

A request for the HID descriptor failed." on my I2C HID device, i tried updating and reinstalling, i looked up for drivers on the Acer website but could not find any, i can not tell if its a hardware issue or not, i have not tried checking out my BIOS yet. if anyone has any idea of what could be the reason please let me know.

Answers

  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    First try pressing FN+F7 or just F7 alone to try to toggle the touchpad on. If no joy, open Device Manager. If you don't see any red or yellow warnings, download and install iobit's DriverBooster freeware to see if it can find a driver online to correct the problem..

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,798 Trailblazer
    edited June 2022
    Eli_Sama said:
    About 4 months ago i sent my laptop to be fixed by Acer due to motherboard problems, when it came back the touchpad was not working, i did not mind it much since i always use an external mouse. i get the error "This device cannot start. (Code 10)

    A request for the HID descriptor failed." on my I2C HID device, i tried updating and reinstalling, i looked up for drivers on the Acer website but could not find any, i can not tell if its a hardware issue or not, i have not tried checking out my BIOS yet. if anyone has any idea of what could be the reason please let me know.
    Just as an addition as I've had these touchpad problems also and it was the actual touchpad itself that was faulty and needed replacing, as touchpad drivers of either the ELANTECH or SYNAPTICS drivers should install automatically and work 100%, try to get a new touchpad assembly for your AN515-44 which is either the following:
    • TOUCHPAD ASSY BLACK-ELANTECH - Acer part #: 56.Q84N2.001 or the 
    • TOUCHPAD ASSY BLACK-SYNAPTICS - Acer part#: 56.Q84N2.002 to replace your faulty one. 
    Disassemble your laptops top cover and keyboard and look at the reference numbers on your current OEM touchpad and see which one you have? As the touchpad on the AN515-44 can be replaced. 

    This is what the touchpad assembly looks like

  • Eli_Sama
    Eli_Sama Member Posts: 20 Troubleshooter
    JackE said:
    First try pressing FN+F7 or just F7 alone to try to toggle the touchpad on. If no joy, open Device Manager. If you don't see any red or yellow warnings, download and install iobit's DriverBooster freeware to see if it can find a driver online to correct the problem..
    hell, yes i have tried f7 key multiple times but no hope, and in device manager there is a yellow error on my touchpad driver
  • Eli_Sama
    Eli_Sama Member Posts: 20 Troubleshooter
    StevenGen said:
    Eli_Sama said:
    About 4 months ago i sent my laptop to be fixed by Acer due to motherboard problems, when it came back the touchpad was not working, i did not mind it much since i always use an external mouse. i get the error "This device cannot start. (Code 10)

    A request for the HID descriptor failed." on my I2C HID device, i tried updating and reinstalling, i looked up for drivers on the Acer website but could not find any, i can not tell if its a hardware issue or not, i have not tried checking out my BIOS yet. if anyone has any idea of what could be the reason please let me know.
    Just as an addition as I've had these touchpad problems also and it was the actual touchpad itself that was faulty and needed replacing, as touchpad drivers of either the ELANTECH or SYNAPTICS drivers should install automatically and work 100%, try to get a new touchpad assembly for your AN515-44 which is either the following:
    • TOUCHPAD ASSY BLACK-ELANTECH - Acer part #: 56.Q84N2.001 or the 
    • TOUCHPAD ASSY BLACK-SYNAPTICS - Acer part#: 56.Q84N2.002 to replace your faulty one. 
    Disassemble your laptops top cover and keyboard and look at the reference numbers on your current OEM touchpad and see which one you have? As the touchpad on the AN515-44 can be replaced. 

    This is what the touchpad assembly looks like

    thank you so much for the suggestion, i will keep this as last resort since it seems as the hardest as well as most expensive, ill try everything else for now
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    >>>in device manager there is a yellow error on my touchpad driver >>>


    OK. This is likely a software driver issue, not a hardware issue.  So as mentioned earlier, download and install iobit's DriverBooster freeware to see if it can find a better driver online to fix the problem..

    Jack E/NJ

  • Go to main bios tab, press ctrl+s and change touchpad to ps2.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Eli_Sama
    Eli_Sama Member Posts: 20 Troubleshooter
    JackE said:
    >>>in device manager there is a yellow error on my touchpad driver >>>


    OK. This is likely a software driver issue, not a hardware issue.  So as mentioned earlier, download and install iobit's DriverBooster freeware to see if it can find a better driver online to fix the problem..

    sadly it could not, almost everything is up to date. I2C HID device is up to date. but it still gives me error code 10 "a request for the HID descriptor failed" in the device manager.
  • Eli_Sama
    Eli_Sama Member Posts: 20 Troubleshooter
    Go to main bios tab, press ctrl+s and change touchpad to ps2.

    how can i go to the main bios tab? i have never been there, i suspect it is a BIOs problem as well since when i sent my laptop to be fixed they changed the motherboard and of course ran BIOs tests and might have changed something
  • Press f2 quickly before the acer logo.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Eli_Sama
    Eli_Sama Member Posts: 20 Troubleshooter
    Press f2 quickly before the acer logo.

    i have changed it and it still did not work, thank you so much for the suggestion.
  • Try disconnecting the battery and touchpad connector:
    https://www.youtube.com/watch?v=ZVGW55ZsmRE&t=76s

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)