Aspire A514-52K-39AD Blue Screen loop

Eddee
Eddee Member Posts: 3 New User
I have Acer Aspire  A514-52K-39AD, having bluescreen problems before and after the windows logo


  1. I already tried resetting but still resulted in a bluescreen.
  2. Running in safe mode still encountered bluescreen.
  3. Repair and Clean install OS still encountered bluescreen.
I tried updating the bios but had no luck installing since it is only possible when it is booted up.

Do you have any idea what is the main problem of this? or it is considered a factory defect?

Hoping for some answer

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder
    @Eddee do you see any stop code when the laptop shows the BSOD?
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Eddee
    Eddee Member Posts: 3 New User
    @AnhEZ28  this two BSOD of errors:
    1. memory management
    2. kernel security check failure


  • Eddee
    Eddee Member Posts: 3 New User
    @AnhEZ28  this two BSOD of errors:
    1. memory management
    2. kernel security check failure


  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder
    @Eddee when you do the clean install of Windows, did you use the USB that has Windows installation to reinstall? Or the Reset this PC function? 
    Did you add another RAM stick to the laptop? If so, try to take it out and test the laptop with the original onboard RAM only.
    If you managed to get into the Windows, check either the SSD or HDD using Crystal Disk Info to make sure that they are in good condition.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!