My fan has gone out and I am literally less than 30 days out of my 1 year warranty. I am wondering I

EverettSkin
EverettSkin Member Posts: 4 New User
I have been trying to get ahold of someone but Acer customer service sucks. I have talked to someone in Australia and they couldn’t even get me in touch with someone in America 

Answers

  • EverettSkin
    EverettSkin Member Posts: 4 New User
    I can’t get any help from acer at all. 
  • StevenGen
    StevenGen ACE Posts: 12,687 Trailblazer
    I can’t get any help from acer at all. 
    First make a warranty repair request on your local Acer site, so that Acer has it officially (before your 1 year warranty goes out) as fans not working is covered under the 1 year warranty. Do this asap as its a condition of the warranty contract. After Acer is obliged (if this fault is to the warranty contract conditions) to fix this problem. Its a simple process, go to your areas Acer site and do a Service request.
  • EverettSkin
    EverettSkin Member Posts: 4 New User
    Thanks for the reply but I am literally 19 days past my warranty and they refused to even send me a fan so I can put it in myself. 
  • Samuel-Acer
    Samuel-Acer Moderator Posts: 706 Moderator
    Thanks for the reply but I am literally 19 days past my warranty and they refused to even send me a fan so I can put it in myself. 
    We are sorry to hear this.

    I would recommend you to contact our Acer customer support and check for any alternate options.

    Contact Acer | Quick Response for Tech and Customer Service

    Regards,
    Acer-Samuel
  • EverettSkin
    EverettSkin Member Posts: 4 New User
    The sad part is I did contact Acer customer support and they won’t even just send me a fan to let me put it in myself. Acer was no help whatsoever. I’m really disappointed in Acer. I spent $1400.00 on a laptop and the fans went out in literally 1 year and 19 days and I get a “Sorry” from customer support? Horrible customer service! Shame on you Acer. You just got your last dollar from me and anyone I can convince to spend there money elsewhere