Acer Nitro 5 an517-51 gpu is not working and detecting anymore

Kamran20029
Kamran20029 Member Posts: 3 New User
I bought it on february and after 1 month i formated it. 1-2 weeks i couldn't write any operating systems. After writing Windows 10 Nvidia GTX 1650 didn't work. I installed all Windows and Linux Oses and in non of them GPU didn't work and detect. I googled this problem and talked to Acer service they told me to charge for guarantee. I took it to service on my country they could not even find this problem. Please help.

Answers

  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    When Windows is running does Device Manager show anything amiss? What display adapter does it show?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Kamran20029
    Kamran20029 Member Posts: 3 New User
    In device manager display adapter is only Intel uhd 630. There is no Nvidia In there. Nvidia is not showing anywhere.
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    Try turning on Show Hidden Devices, does it show up there?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Kamran20029
    Kamran20029 Member Posts: 3 New User
    I said before it doesn't show anywhere. İt's just like there is no GPU
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    The likely the GPU has failed. You will have to contact Acer support again for warranty repair...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Mitsupliwicz
    Mitsupliwicz Member Posts: 3 New User
    it should be so easy if Acer release a simple patch which could solve this issue, we are in 2022 and still the same isse... regret ti buy this computer....