0% GPU usage in Nitrosense AN 715-51

KERWIZ
KERWIZ Member Posts: 38 Enthusiast WiFi Icon
edited December 2020 in Nitro Gaming
i have AN 715-51 with gtx 1650, i7 9750h 
recently a nvidia driver update was available so i updated my driver from official nvidia geforce site now after updating my Nitrosense is not recognising my GPU usage ingame as well , while in other applications like Msi afterburner i can see my gpu usage but not in Nitrosense please help me to fix it
this is the state of nitrosense ingame:



AND this is the Msi after burner readings:

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,457 Trailblazer
    Hi,
    I would suggest you to install the driver version 25.21.14.1788 from Acer support and keep using it as it's the most appropriate driver for your system, Acer has modified the driver to compliment rest of the hardware in your system.
    https://www.acer.com/ac/en/GB/content/support-product/7997?b=1
  • GAMING6698
    GAMING6698 ACE Posts: 7,752 Pathfinder
    @kerwiz you can reinstall nitrosense and check
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • KERWIZ
    KERWIZ Member Posts: 38 Enthusiast WiFi Icon
    Hi,
    I would suggest you to install the driver version 25.21.14.1788 from Acer support and keep using it as it's the most appropriate driver for your system, Acer has modified the driver to compliment rest of the hardware in your system.
    https://www.acer.com/ac/en/GB/content/support-product/7997?b=1
    its not working it does not install it is missing its components:
  • KERWIZ
    KERWIZ Member Posts: 38 Enthusiast WiFi Icon
    @kerwiz you can reinstall nitrosense and check
    i have done it from offical acer website still not working

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    There is probably nothing wrong with the new Nvidia drivers you downloaded but you need to
    set up the Nvidia Control Center correctly. Please follow all my instructions below

    Make sure you do this below and always game on 100% battery BEFORE gaming and KEEP plugged in while gaming, in your Windows Power plan select High Performance when on AC and in Nitrosense make sure High performance is selected under "AC" tab

    1. Download and install the latest Nvidia drivers from here 
    https://www.nvidia.com/Download/Find.aspx.

    2. Go to the Nvidia control center and click Manage 3d settings tab, then click the Global Settings tab and change Preferred Graphics processor from Auto select to your Nvidia GPU, do this by clicking the downward arrow to the right of Auto Select and select the Nvidia GPU. Then under the Program Settings tab select the programs and games that you want to run on the Nvidia GPU. Do the same under the Set PhysX Configuration tab



    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • GAMING6698
    GAMING6698 ACE Posts: 7,752 Pathfinder
    KERWIZ said:
    i have AN 715-51 with gtx 1650, i7 9750h 
    recently a nvidia driver update was available so i updated my driver from official nvidia geforce site now after updating my Nitrosense is not recognising my GPU usage ingame as well , while in other applications like Msi afterburner i can see my gpu usage but not in Nitrosense please help me to fix it
    this is the state of nitrosense ingame:



    AND this is the Msi after burner readings:
    @andylb check out 2nd image.dedicated GPU is running 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited April 2020
    @GAMING6698 yep your right B) but it won’t hurt to go through the process again

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited April 2020
    Hi this is the original issue of the topic owner(written on his first post): NitroSense not showing usage but MSI does. So the only issue is that Nitro Sense can`t read the GPU usage. I would suggest to leave ot like that untill new update of NitroSense is released.
                Please click yes if I have answered your question.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • KERWIZ
    KERWIZ Member Posts: 38 Enthusiast WiFi Icon
    andylb said:
    There is probably nothing wrong with the new Nvidia drivers you downloaded but you need to
    set up the Nvidia Control Center correctly. Please follow all my instructions below

    Make sure you do this below and always game on 100% battery BEFORE gaming and KEEP plugged in while gaming, in your Windows Power plan select High Performance when on AC and in Nitrosense make sure High performance is selected under "AC" tab

    1. Download and install the latest Nvidia drivers from here 
    https://www.nvidia.com/Download/Find.aspx.

    2. Go to the Nvidia control center and click Manage 3d settings tab, then click the Global Settings tab and change Preferred Graphics processor from Auto select to your Nvidia GPU, do this by clicking the downward arrow to the right of Auto Select and select the Nvidia GPU. Then under the Program Settings tab select the programs and games that you want to run on the Nvidia GPU. Do the same under the Set PhysX Configuration tab



    did all that still not working i even tried system restore nothing seems to work what should i do?


  • GAMING6698
    GAMING6698 ACE Posts: 7,752 Pathfinder
    edited April 2020
    @KERWIZ window is updated?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • KERWIZ
    KERWIZ Member Posts: 38 Enthusiast WiFi Icon
    @KERWIZ window is updated?
    yes it is


  • Worjas
    Worjas Member Posts: 3 New User
     I have the same problem. How to fix it?
  • Mitsupliwicz
    Mitsupliwicz Member Posts: 3 New User
    Yes, this post is from 2020 and now in June/2022 looks no solution... No necessary to say "I HAVE THE SAME PROBLEM...."
  • sean_0w0
    sean_0w0 Member Posts: 1 New User

    I'm currently having trouble with the same issue and unfortunately theres still no solution to this problem this 2023. please response to this comment if you found any solution to this problem. thanks.